Third Line Wintel Analyst

Computacenter AG & Co. oHG; Bristol; On-site; GBP 40,000 - 70,000; Full time

Job summary

An exciting opportunity awaits with a leading independent IT infrastructure provider. As a Third Line Wintel Analyst, you'll join a dedicated onsite team supporting a prominent aerospace company. Your role will focus on delivering business-as-usual and project services, requiring a strong background in Windows Server platforms and excellent troubleshooting abilities. This position emphasizes communication and prioritization skills, as you'll be making key technical decisions independently. If you're eager to learn new technologies and enhance processes, this role offers a dynamic environment where your contributions will significantly impact digital transformation efforts.

Qualifications

• Minimum 3 years in Managed Services with Windows Server platforms.
• Strong troubleshooting and communication skills are essential.

Responsibilities

• Design and deploy technologies on Windows Platforms.
• Manage incidents and provide solutions while meeting SLAs.
• Establish good relationships with teams and customers.

Skills

Troubleshooting Skills

Communication Skills

Technical Decision Making

Prioritization Skills

Learning New Technologies

Tools

Active Directory

Microsoft Windows Server 2016

Microsoft Windows Server 2019

Microsoft Windows Server 2022

Microsoft Endpoint Configuration Manager

DHCP

Internet Information Services

Windows 10

PKI Management

Virtualisation Technologies

Job description

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Third Line Wintel Analyst

Location: UK - Bristol | Job-ID: 212800 | Contract type: Standard | Business Unit: Information Technology

Life on the team

Third Line Wintel Analyst – full-time on-site, Bristol

Competitive Salary + Both Core & Voluntary benefits

A new and exciting opportunity has arisen in Europe’s leading independent provider of IT infrastructure services. We are looking for a Security Cleared Third Line Analyst to join a small ‘onsite’ team supporting a well-known aerospace company. This role will be primarily focused on delivering BAU/Project services within a shared service delivery model and the successful candidate must be willing to go through DV clearance.

What you’ll do

The ideal Candidate will have a minimum of 3 years’ experience working in Managed Services, providing specialised support across Windows Server platforms. They should possess excellent troubleshooting skills and demonstrate the ability to make key technical decisions on their own accord. Excellent communication skills, both face to face and on the telephone, whilst having the ability to assess and prioritise tasks without close supervision is essential. A willingness to learn new technologies and adopt/develop new processes is key.

The key responsibilities of the role include:

• Designing, developing and deploying of technologies on Windows Platforms
• Offering solutions and workarounds to incidents/problems
• Working to SLA’s and deadlines
• Review of services and application delivery
• Prioritising and managing several tasks at a single time
• Establishing a good working relationship with wider teams and customers alike
• Keep up to date with advancements in technology
• Identify Continual Improvement opportunities

What you’ll need

The Candidate should have experience in the following:

• Active Directory experience: Group Policy, Forests, Domains, Domain Controller Roles, DNS, Permission Models, Delegation, Trust relationships, LDAP and Kerberos
• DHCP
• Internet Information Services
• Microsoft Windows Server (2016, 2019 & 2022) – including server core
• Windows 10
• PKI, N-cypher and Certificate Management
• Microsoft Endpoint Configuration Manager (MECM) for Windows patching and Application Deployments
• Windows Server Update Services
• Print Services
• RSA
• Core Windows infrastructure components
• Deploying of technologies on Windows Platforms
• Exposure to Virtualisation technologies
• Understanding of Networking – WAN / LAN + Firewalls + Routing

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.