Third Line Support

Stott and May Inc.; Greater London; Hybrid; GBP 60,000 - 75,000; Full time

Job summary

Stott and May Inc. in London is seeking an experienced IT Support Help Desk Specialist to deliver hands-on 3rd line support and systems administration for global operations including New York and London offices.

You will provide white-glove service to senior executives, manage onboarding and asset management, patch monthly updates, and oversee collaboration tools while maintaining strict information security policies across 250+ users worldwide.

Qualifications

• Experience: 5+ years in IT support and systems administration, preferably in finance or asset management.
• Skills: Proficient in Office 365, Intune, and troubleshooting.
• Education: Bachelor's Degree in Computer Science preferred; certifications are a plus.
• Attributes: Analytical, problem-solving, self-starter, and strong communicator.

Responsibilities

• System Management: Ensure smooth operation of computer systems.
• Support: Provide 3rd line support and administration.
• Executive Service: Deliver white-glove service to senior executives.
• Request Management: Prioritize and respond to service requests.
• Troubleshooting: Independently resolve IT issues.
• Security: Ensure compliance with the firm's Information Security Policy.
• Onboarding: Assist with new employee setups and asset management.
• Patch Management: Test and deploy monthly updates.
• Collaboration Tools: Oversee video conferencing and communication tools.
• Phishing Program: Administer the Knowbe4 phishing test program.
• Travel: Support remote office locations as needed.

Skills

Office 365

Intune

Troubleshooting

Education

Bachelor's Degree in Computer Science

Job description

Location: London (hybrid - 4 days onsite)

Role Overview:

Join a global investment management firm as an IT Support Help Desk Specialist. Provide hands-on 3rd line support and systems administration for their New York and London offices. Deliver exceptional service, especially to senior executives, and manage IT issues for over 250 employees worldwide.

Key Responsibilities:

• System Management: Ensure smooth operation of computer systems.
• Support: Provide 3rd line support and administration.
• Executive Service: Deliver white-glove service to senior executives.
• Request Management: Prioritize and respond to service requests.
• Troubleshooting: Independently resolve IT issues.
• Security: Ensure compliance with the firm's Information Security Policy.
• Onboarding: Assist with new employee setups and asset management.
• Patch Management: Test and deploy monthly updates.
• Collaboration Tools: Oversee video conferencing and communication tools.
• Phishing Program: Administer the Knowbe4 phishing test program.
• Travel: Support remote office locations as needed.

Ideal Experience:

• Experience: 5+ years in IT support and systems administration, preferably in finance or asset management.
• Skills: Proficient in Office 365, Intune, and troubleshooting.
• Education: Bachelor's Degree in Computer Science preferred; certifications are a plus.
• Attributes: Analytical, problem-solving, self-starter, and strong communicator.