Third Line IT Support

Huntress - Maidstone; Chatham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-established IT organization in Chatham seeks an experienced Third Line IT Support Engineer. You will resolve complex technical issues, maintain server infrastructure, and collaborate within the IT team. Candidates should have strong troubleshooting skills and experience with Windows Server and Active Directory. This full-time, permanent role offers a salary of £45,000 per annum.

Qualifications

• Experience in providing advanced IT support for hardware and software issues.
• Strong troubleshooting skills and ability to resolve complex incidents.
• Knowledge of server infrastructure maintenance and upgrades.

Responsibilities

• Provide advanced technical support escalated from lower support tiers.
• Troubleshoot complex issues in a timely manner.
• Maintain and support server and network infrastructure.

Skills

Advanced technical support

Troubleshooting

System performance monitoring

Collaboration

Tools

Windows Server

Active Directory

Virtualisation platforms

Job description

Third Line IT Support Engineer
Location: Chatham, Kent
Salary: 45,000 per annum
Job Type: Full-Time, Permanent

We are currently seeking an experienced and highly skilled Third Line IT Support Engineer to join a well-established organisation based in Chatham. This is a key role within the IT team, responsible for resolving complex technical issues, supporting infrastructure projects, and ensuring the smooth operation of IT systems across the business.

Key Responsibilities:

• Provide advanced technical support for hardware, software, and network issues escalated from 1st and 2nd line teams
• Troubleshoot and resolve complex incidents and service requests in a timely manner
• Maintain and support server infrastructure, including Windows Server, Active Directory, and virtualisation platforms
• Monitor system performance and implement improvements where necessary
• Assist with IT projects, including system upgrades, migrations, and deployments
• Ensure documentation is up to date and aligned with internal standards
• Collaborate with internal teams and third-party vendors to resolve issues and deliver solutions

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.