Thermal Scheduler

Vertiv; Bedford; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading company in Bedford is seeking a Service Coordinator to optimize service delivery for field engineers. The position encompasses planning, coordinating, communication, and administrative duties, with the goal of enhancing operational efficiency. Candidates should be detail-oriented and possess prior planning experience.

Qualifications

• Previous planning experience, preferably with field engineers.
• Experience of working with bespoke planning software.
• Liaison with parts supply and sales departments.

Responsibilities

• Ensure regional service delivery targets are met.
• Coordinate with regional service planners and office personnel.
• Prepare service engineer job packages and check reports.
• Compile weekly/monthly service reports.

Skills

Planning experience

Telephone skills

Computer literacy

Accuracy and attention to detail

Job description

Job Summary

Location - Bedford

Salary £25,000 to £27,000

Please note sponsorship cannot be provided for this position either now or in the future

Working as part of the regional operations team.

Duties & Responsibilities

• Ensure regional service delivery targets are managed, with focus on optimising the deployment of the regions’ team of engineers.
• Coordinate with other regional office personnel to ensure standards of service delivery to customers.
• Coordinate with other regional service planners when required to provide ‘out of region’ engineering resources.
• Liaise with regional technical management in highlighting performance issues concerning the regions’ engineers.
• Working closely with the planning software to arrange the engineers’ call with the customer via telephone/email.
• Preparation of service engineer job packages, checking engineers service reports and logging into the company planning system.
• Compiling weekly/monthly service reports
• General office duties, answering telephone enquiries and re-directing calls.
• Ensure that any activity, task and responsibility required by role in terms of the International Trade Compliance Regulation is managed and performed in full compliance with the Company ITC certification program itself.

Qualifications / Skills / Experience

• Previous planning experience, preferably with field engineers.
• Experience of working with bespoke planning software, arranging service engineers’ calls.
• Liaison with parts supply and sales departments.
• Telephone skills.
• Computer literate.
• Accuracy and attention to detail.

Person Specification

• Team worker
• Cooperative
• Conscientious
• Good communicator and organiser
• Able to cope well under pressure and work with minimum supervision
• Target driven

The above duties and responsibilities are intended to describe the general nature and requirements of the position, and are not intended to be an exhaustive list. In order to achieve business objectives, other duties may be included at the discretion of the department manager.