Therapy Outpatient Booking Co-ordinator

London North West Healthcare NHS Trust; Harrow; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent NHS Trust in the UK is seeking an experienced Therapy Outpatient Booking Co-ordinator to join their Therapies Stats Team. The role includes processing therapy outpatient appointments and requires proficiency in Cerner. Excellent communication and organisational skills are essential for dealing with patients and managing data entry. The position is primarily on site in Harrow and involves flexible working under deadlines.

Qualifications

• Experience of using Cerner is essential.
• Excellent communication, organisational, prioritisation and interpersonal skills.
• Ability to work as part of a very busy team and under own initiative.

Responsibilities

• Process referrals for therapy outpatient appointments in line with response standards.
• Book patients according to their clinical needs.
• Ensure accurate data entry on Cerner and awareness of reporting requirements.

Skills

Communication skills

Organisational skills

Interpersonal skills

Ability to manage workload

Data protection awareness

Tools

Cerner

Job description

Overview

We are looking for an experienced Therapy Outpatient Booking Co-ordinator to join our busy Therapies Stats Team to ensure that referrals for therapy outpatient appointments are processed in line with our response standards and patients are booked in according to their clinical needs. The role requires accurate and efficient data entry on to Cerner, and an awareness of reporting requirements and deadlines.

Responsibilities

• Process referrals for therapy outpatient appointments in line with response standards.
• Book patients according to their clinical needs.
• Ensure accurate data entry on Cerner and awareness of reporting requirements and deadlines.

Requirements / Qualifications

• Experience of using Cerner is essential.
• Excellent communication, organisational, prioritisation and interpersonal skills.
• Ability to work as part of a very busy team and under own initiative.
• Flexible and adaptable; respectful of the confidential nature of the work; able to manage a workload to meet pre-determined deadlines.
• Pleasant telephone manner and ability to deal with difficult calls if necessary.
• Awareness of data protection and reporting requirements appropriate to the role.

About LNWH

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We Run Major Acute Services At

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

For further details / informal visits contact: Name: Carol Roskilly  Job title: Lead Principal SLT  Telephone number: 020 8869 2430