Therapist Liaison

TN United Kingdom; Epsom; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Therapist Liaison Coordinator to enhance relationships with therapists and ensure high-quality service delivery. In this dynamic role, you will leverage your customer service expertise and knowledge of mental health to foster effective communication and compliance with standards. Join a charity dedicated to improving the wellbeing of the nation, and enjoy a comprehensive benefits package that supports your health and wellbeing. If you're passionate about making a difference and building connections, this is the opportunity for you.

Benefits

Free Private Healthcare

Gym Membership

Cycle-to-Work Scheme

Qualifications

• Experience in a fast-paced customer service environment.
• Knowledge of mental health therapies and issues.

Responsibilities

• Manage relationships with associate therapists in your region.
• Ensure therapists meet SLA and KPI standards.

Skills

Customer Service

Telephone Skills

Knowledge of Mental Health Issues

Relationship Building

Commercial Awareness

Job description

Job Title: Therapist Liaison Coordinator

Location: Nuffield Health

About Us

Nuffield Health is a charity committed to building a healthier nation through award-winning hospitals, leisure facilities, and community programs. We prioritize quality and passion in all we do, aiming to improve the wellbeing of the UK.

Position Overview

As our Therapist Liaison Coordinator, you will bring experience from a fast-paced customer service environment, possess excellent telephone skills, and have knowledge of mental health issues and therapies. You should be commercially savvy, customer-focused, and adept at building relationships.

Key Responsibilities

1. Manage relationships with associate therapists within your designated region.
2. Provide education, constructive feedback, and ensure therapists meet SLA and KPI standards to deliver high-quality service.
3. Discuss and escalate risks with therapists to appropriate staff (e.g., Clinical Lead or Professional Head) promptly.
4. Adhere to Consent and Data Protection Act regulations, reporting breaches immediately.
5. Communicate effectively with relevant parties via reports, emails, and calls to ensure case processing within specified timescales.
6. Ensure patient discharges comply with company procedures and are completed timely.

Benefits

We offer a comprehensive benefits package including free private healthcare, gym membership, cycle-to-work scheme, and more, to support your health and wellbeing.

Join Us

Become part of Nuffield Health and shape your future today. Apply now as we review applications on receipt and may close the vacancy early due to high interest.