The Reserve - Room Attendant

Chester Zoo; Chester; On-site; GBP 18,000 - 24,000; Full time

Job summary

Chester Zoo is opening a luxury lodge resort and seeks dedicated Room Attendants for its opening team. The role involves delivering exceptional guest experiences through meticulous housekeeping, ensuring each lodge is immaculately presented. Join a unique workplace where you can enjoy close proximity to amazing wildlife and contribute to an unforgettable experience for guests.

Benefits

Pension Scheme

Food & Beverage Discounts

Employee Discount Rates

Long Service Incentives

Team Member pass for zoo visits

Amazing working environment

Qualifications

• Strong attention to detail and pride in your work.
• Ability to work shifts, including weekends and holidays.
• Previous housekeeping experience in hotels or luxury settings is a plus.

Responsibilities

• Clean and prepare all lodges to high luxury standards.
• Replenish amenities and linen with care.
• Report maintenance issues promptly.

Skills

Attention to detail

Team-focused attitude

Work ethic in fast-paced environment

Job description

Location Description

The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines world-class amenities with a unique sense of adventure and tranquillity.

Job Description

Position Overview

A new and exciting luxury lodge resort set in the grounds of Chester Zoo is opening August 2025 and we are on the lookout for dedicated and detail-focused Room Attendants to join our opening team.

The Reserve is an exciting development of 51 savannah inspired luxury lodges, overlooking a beautiful lake or our giraffe habitat and connecting directly to the stunning Heart of Africa zone of Chester Zoo. From immersive experiences to quiet relaxation, The Reserve is a place to make lasting memories.

The Role

As a Room Attendant, you’ll play a vital part in delivering exceptional guest experiences through immaculate rooms and thoughtful touches. You’ll ensure our lodges are clean, comfortable, and beautifully presented – creating a memorable stay for every guest.

Responsibilities:

• Clean and prepare all lodges to the highest luxury standards
• Replenish amenities and linen with care and attention to detail
• Report maintenance issues promptly
• Support laundry and housekeeping operations where needed
• Work with pride and professionalism in a fast-paced environment
• Ensure all health, hygiene, and safety procedures are followed
  
  

What We’re Looking For:

• Strong attention to detail and pride in your work
• A friendly and team-focused attitude
• The ability to work shifts, including weekends and holidays
• Previous housekeeping experience in hotels or luxury settings is a plus – but not essential
• A passion for high standards and guest satisfaction
  
  

Troo Benefits

• Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
• Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight.
• Mind-Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts.
• Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
• Team Member pass so you can visit the zoo during your time off.
• An amazing working environment - Where else can you see critically endangered animals from your office window or stroll among rare giraffes and tigers on your lunch break.
  
  

For more information please visit the Troo Hospitality website or to apply click here

Room Attendant - TROO Hospitality