The Not Forgotten – Community Fundraising Coordinator

Confederation of Service Charities; London; Hybrid; GBP 30,000 - 50,000; Full time

Job description

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The Not Forgotten – Community Fundraising Coordinator

Location: Victoria, London SW1

The Not Forgotten (TNF) enriches the lives of injured service personnel. We provide entertainment and recreational activities for a broad demographic of wounded, injured, and sick serving personnel and veterans from the Tri-Service and Merchant Navy community.

With emphasis on engagement through a personal approach, and with the beneficiary firmly at the heart of everything we do, TNF is looking for an individual event delivery expert, people-centric communicator, exceptional team player, and someone who is used to administrating the end-to-end delivery of events and activities. You will also be adept at integrating supporters and stakeholders to deliver high-quality events within budget.

Benefits for a Community Fundraising Coordinator choosing to work with TNF include:

• Full-time competitive annual salary.
• Flexible working – 35 hours per week. We recognise the benefits that flexible working can bring and are happy to discuss any possible flexible working options with our employees from hiring. Flexible working with the expectation to attend routine business rhythm in the London office in person at least three days a week.
• Pension (after probation) automatically enrolled into a Group Personal Pension Plan.
• Generous annual leave allowance including Christmas closure.
• Sickness allowance (after probation).
• Employee Assistance Program along with 24/7 access to BUPA wellbeing application.
• Annual Personal Training & Development budget.
• Life Assurance of three times annual salary.

In return for this, we are looking for someone who has:

• Proven experience and current understanding of the community fundraising market.
• Team working across the charity and ability to work independently, plan own workload, and get going with projects on your own.
• Excellent IT and IM skills, with sound data analysis and visualisation skills, including the ability to convey complex and multi-source data to different stakeholders.
• The ability to build professional relationships, tell the charity's story in order to engage volunteers and supporters, and remain upbeat and positive when in challenging situations.
• Experience in event coordination, preferably in the charity sector, and be able to demonstrate a strong track record in fundraising and achieving financial targets.
• Robust, confident ‘can do’ attitude that thrives on challenges and remains calm under pressure.

Key responsibilities:

• Support the Community Fundraising Development Manager in providing supporter analysis and research.
• Provide a welcoming, efficient, and professional service to beneficiaries, volunteers, supporters, and potential supporters, motivating them on their fundraising and/or volunteering journey.
• Plan, communicate, and execute fundraising activities, being constantly mindful and sympathetic to the beneficiaries, benefactors, volunteers, or supporters.
• Manage logistical and administrative tasks to support smooth fundraising event operations.
• Ensure good familiarity with the Fundraising Regulator’s Code of Fundraising Practice, and that all work is undertaken in line with their best practice and legal guidelines.
• Handle incoming emails and calls from existing and potential beneficiaries, volunteers, or supporters, providing information on how they can support and signpost to the events team as appropriate.
• Support the Community Fundraising Development Manager to carry out data queries for campaigns, recording contact histories, campaign links, and source codes.
• Assist the Community Fundraising Development Manager in managing the events budget and support annual budgeting, quarterly forecasting, and regular reporting.
• Comply with all Health & Safety requirements, including carrying out event risk assessments.
• Represent TNF at a variety of events, including Royal and prestige events.

To hold a full UK driving Licence and have access to a roadworthy vehicle and business insurance. TNF is committed to ensuring the wellbeing and safety of all our beneficiaries, which includes developing, implementing, and maintaining effective recruitment policies and procedures to promote the safeguarding of these beneficiaries. Before commencing employment, the Head of Business Operations & Finance undertakes pre-employment checks on all applicants who have been offered a role with the Charity. These checks include an Enhanced Disclosure and Barring Service (DBS), which will be renewed every 3 years, the right to live and work in the UK, as well as two satisfactory references.

All staff will be required to complete training on Safeguarding Adults within their first week of employment.

Application Information:

A detailed job description can be requested from Steve Bates.

Please send your CV and a cover letter no longer than two pages to Steve Bates.

Applications will close at 6pm on 31 March 2025.

Shortlisting and interviews will take place w/c 7 April 2025.

As a signatory of the Armed Forces Covenant, TNF welcomes applicants who are veterans and/or reservists.