The Marcus, Tapestry Collection by Hilton - Receptionist

Andras Hotels; Portrush; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel group in Northern Ireland seeks a receptionist in Portrush. You'll create memorable guest experiences, manage bookings, and handle transactions. Ideal candidates should have customer service experience and strong communication skills. Join a team passionate about hospitality with great employee benefits.

Benefits

Discounted Hotel Rates

Health Care Cash Plan

Enhanced Pension Scheme

Employee Appreciation Events

Training and Development Programs

Qualifications

• One year experience in a hotel reception role.
• Experience in a customer-facing setting.
• Easy to talk to for guests' concerns and compliments.
• Good grasp of reading, writing, basic maths, and computers.

Responsibilities

• Be the warm welcome that kicks off a memorable guest experience.
• Handle cash and credit transactions.
• Acknowledge Hilton Honors members and returning guests.
• Manage guest bookings and up-sell opportunities.

Skills

Customer service experience

Communication skills

Problem-solving skills

Tech-savvy

Job description

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The Marcus, Tapestry Collection by Hilton - Receptionist, Portrush

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Client:

Location:

Portrush, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

ef216bb8ee51

Job Views:

7

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Job Description

Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the job?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Rate of pay: up to £12.80 dependant on age

Hours: 40

What we offer

· Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends

· Health Care Cash Plan

· Diamond membership of Kingsbridge Hospital Group

· Enhanced Pension Scheme

· Enhanced Maternity Pay

· Enhanced Paternity Pay

· Cycle to work

· Recruit a friend scheme

· Employee Appreciation and Social Events

· Employee of the Month Award

· £20 for completion of FLOW training

· Increased Annual leave with service

· Discount at Bodyscape – Employee rate and family and friend rate

· Cyrospa discount rate at Bodyscape

· Communication and advice on Health and Wellbeing

· Andras Academy – Training and Development Programs and progression opportunities within the Andras Hotels Group

· Work for globally renowned Hotel Brands

· Discount on Puregym

About The Role

Your day to day

· Be the warm welcome that kicks off a memorable guest experience

· Acknowledge Hilton Honors members and returning guests, in person or on the phone

· Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay

· Handle cash and credit transactions

· Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control

· Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns

· Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary

· Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed

· Take pride in your appearance and place as a brand ambassador

· Always know what events and activities are on the day’s schedule

· Jump into other ad-hoc duties when your colleagues need your help.

How do I deliver this?

Our success is the result of staying true to our Vision, Mission, and Values. Specifically, we live these Values:

· Hospitality - We're passionate about delivering exceptional guest experiences.

· Integrity - We do the right thing, all the time.

· Leadership - We're leaders in our industry and in our communities.

· Teamwork - We're team players in everything we do.

· Ownership - We're the owners of our actions and decisions.

· Now - We operate with a sense of urgency and discipline

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

We are an Equal Opportunities employer and welcome applications from everyone. We are happy to discuss any reasonable adjustments that candidates may need during the recruitment process. Please contact us to discuss this further.

Skills Needed

About The Company

Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.

We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City.

Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.

Company Culture

Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.

We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.

We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.

Desired Criteria

• • One year experience in a hotel reception role

Required Criteria

• • Experience in a customer facing setting
• • Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• • Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories
• • Literate and tech-savvy you’ll need a good grasp of reading, writing, basic maths and computers