The Marcus Portrush, Tapestry Collection by Hilton - Food & Beverage Supervisor

TN United Kingdom; Portrush; On-site; GBP 25,000 - 35,000; Part time

Job summary

An established industry player in hospitality is seeking a Food & Beverage Supervisor to enhance guest experiences. This role involves leading a dedicated team, ensuring compliance with high standards of service, cleanliness, and safety. You will have the opportunity to make a significant impact on daily operations while fostering a positive work environment. With a commitment to staff development and a range of employee benefits, this position is perfect for those looking to grow in a vibrant and supportive setting. Join a company that values integrity, teamwork, and exceptional service.

Benefits

Discounted Hotel Rates

Health Care Cash Plan

Enhanced Pension Scheme

Enhanced Maternity Pay

Enhanced Paternity Pay

Cycle to work

Employee Appreciation Events

Training and Development Programmes

Employee of the Month Award

Increased Annual Leave with Service

Qualifications

• Experience in a supervisory role within the hospitality industry.
• Proven ability to motivate and manage a team effectively.

Responsibilities

• Lead the F&B team during service, ensuring high standards.
• Maintain cleanliness, safety, and compliance with hygiene regulations.
• Monitor service delivery and guest satisfaction.

Skills

Leadership

Communication Skills

Organizational Skills

Customer Service

Food and Beverage Knowledge

Education

5 GCSEs at Grade C and above including Maths and English

Job description

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The Marcus Portrush, Tapestry Collection by Hilton - Food & Beverage Supervisor, Portrush

Client:

Location: Portrush, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: d3e87d676b16

Job Views: 3

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description

Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the job?

Our F&B outlets make memories for our guests. The sights, sounds, scents and, importantly, service. As an F&B Supervisor you will be responsible for running a service within our breakfast, restaurant or bar service on any given day. You will maintain consistent standards of service, ensuring guest satisfaction whilst creating a working environment that supports the brand standards, and hotel targets.

You will play a crucial part in the day-to-day running of the Food and Beverage operations – working as part of the Management Team, making sure the F&B outlets run smoothly. You will make sure you and your team maintain the highest standards of cleanliness, safety and compliance with hygiene regulations at all times.

Hours

16 hours

What we offer

• Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
• Health Care Cash Plan
• Diamond membership of Kingsbridge Hospital Group
• Enhanced Pension Scheme
• Enhanced Maternity Pay
• Enhanced Paternity Pay
• Cycle to work
• Recruit a friend scheme
• Employee Appreciation and Social Events
• Employee of the Month Award
• £20 for completion of FLOW training
• Increased Annual leave with service
• Discount at Bodyscape – Employee rate and family and friend rate
• Cyrospa discount rate at Bodyscape
• Communication and advice on Health and Wellbeing
• Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
• Work for globally renowned Hotel Brands

About The Role

Your day to day

• As a F&B Supervisor, be the leader on shift during service
• Ensure all areas of responsibility are run effectively in the absence of the Head of Department, in line with standards and that the department is adequately resourced in line with business requirements
• Be aware of your targets and objectives, understand how these fit within the department targets, and ensure you achieve your targets and objectives
• Have full awareness of Tapestry brand standards and your role as Supervisor in ensuring the F&B team follow through on these standards on a daily basis
• Be present to meet and greet customers, checking requirements and passing on relevant information
• Check and monitor that all beverages and food items are prepared and served according to company standards and within regulations – maintaining customer service at all times
• Have full product knowledge of the facilities offered at the hotel
• Supervise staff on your shifts to ensure a consistently high service delivery and guest satisfaction, including holding responsibility for the cash closing at the end of shift
• Awareness of guest satisfaction scores and the measures put in place to meet department quality targets and objectives
• Be confident with people, be able to sell, and able to deal with any guest complaints/issues in a timely and efficient manner
• Health and Safety management – comply with company procedures and Safety Risk Audits
• Keep staff / work areas tidy, safe and report any hazard, accident, loss or damage to management and observe all requirements under health and safety legislation.

How do I deliver this?

Our success is the result of staying true to our Vision, Mission, and Values. Specifically, we live these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Skills Needed

About The Company

Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.

We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City.

Company Culture

Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.

We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.

We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.

Desired Criteria

• Experience within the hospitality industry as a supervisor
• 5 GCSEs at Grade C and above to include Maths and English or equivalent qualification

Required Criteria

• Experience within a Food and Beverage role
• Proven experience of supervising and directing others, while demonstrating a hands-on approach
• Ability to meet deadlines, and work under pressure with the ability to motivate others within the Food and Beverage Team
• Good communication and organisational skills