THE LEVEL MANAGER

Melia Hotels International S.A.(Meliá); London; On-site; GBP 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a Level Manager for its luxury hotel in London. This role involves overseeing hotel operations, ensuring exceptional service, and driving financial performance. The ideal candidate will have a strong background in luxury hotel management, with a focus on team leadership and operational excellence. Join a dynamic team committed to creating unique experiences for guests while fostering a culture of growth and development. If you are passionate about hospitality and ready to take your career to the next level, this opportunity is perfect for you.

Benefits

My MeliáRewards

Flexible compensation

Exclusive discounts on products and services

Qualifications

• 2+ years experience in Operations Manager or similar role in luxury hotels.
• Strong knowledge of hotel operations and London market.

Responsibilities

• Support GM in implementing strategies and monitoring hotel operations.
• Analyze financial results and ensure compliance with budget guidelines.
• Promote staff training and ensure high-quality service standards.

Skills

Hotel Operations Management

Financial Analysis

Team Leadership

Customer Service

Project Management

Education

University diploma/degree in Tourism or equivalent

Job description

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

We are looking for THE LEVEL MANAGER (luxury part of the hotel) for our MELIÁ WHITE HOUSE HOTEL, LONDON.

HOTEL DESCRIPTION:

The Level area is the independent luxury part of the Melia White House hotel, this sophisticated area in the heart of London offers unique experiences, a premium service that will delight the most discerning travellers. Enjoy personalized attention and distinguished details during your stay and exclusive benefits such as access to the Lounge, private à la carte breakfast and drinks and snacks throughout most of the day.

Relax in the quiet district of Regent's Park during your stay at The Level at Meliá White House in rooms and suites full of welcome amenities and personalized service. The Level also offers a warm welcome in its private reception area to make your stay in London a unique experience.

CANDIDATE PROFILE:

Alongside the General Manager, the role would be responsible for the planning, coordination, management, supervision and analysis of results from all Hotel Departments providing service through The Level.

Main functions include:

• Providing direct support to the GM in designing and implementing projects, programs, strategies, budgets and action plans, assuming the responsibility for the implementation and monitoring them to achieve the established goals into the Level Area.
• Analyze weekly results for accurate financial projections, occupancy based staffing reports and standards set for the Level.
• Ensure decisions and actions are in line with budget guidelines and goals to increase incomes, control costs and identify areas of opportunity to achieve the business plan.
• Identify the deviations reasons/causes to resolve.
• Participate with the GM on the budget development, monthly tracking actions to improve identified areas.
• Encourage teamwork and ongoing communication between all the departments to ensure all staff are aware of their goals, roles and duties.
• Encourage and guide the Head of Department and Executive Committee to increase employee satisfaction.
• Ensure that the leadership style of the heads of department and management is aligned with the culture of the organization.
• In coordination with the GM participate in setting departmental goals, monitoring measures taken and following up on the results of the actions plans of each department.
• Promote training for all the staff in the hotel, giving special emphasis to their professional development within the hotel structure and/or the company in general.
• Assist with daily briefings and lead meetings when the General Manager is unavailable.
• Continually supervise and evaluate the quality standards and the adequate maintenance and functionality of the facilities, furniture, equipment and cleaning.
• Ensure the proper level of security measures are taken for both guest and team members.
• Analyze, investigate and inform to the GM about customer service complaints received.
• Participate and collaborate actively in implementing the Business Plan and the definition of business strategy.
• Assume the responsibilities and decision making of the hotel operation in the absence of the General Manager.
• Ensure all departmental areas comply with UK Health and Safety regulations.

REQUIREMENTS:

• A minimum of two (2) years of experience as Operations Manager (EAM or RM roles) or similar position.
• Luxury chain experience to bring the luxury standards to The Level area as Operations Manager or EAM or RM.
• 360 degrees of Hotel Operations knowledge.
• London market knowledge is a must
• University diploma / degree, preferably in Tourism (or equivalent Hospitality and Tourism studies)
• Functional knowledge of all department operations.
• Able to reside in UK, London.
• High level of English is mandatory.

Do you fit with these values and the requirements we need? Don´t hesitate to apply here and if you meet the criteria of the position, we are going to contact you.

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