The Estée Lauder Companies Area Sales & Education Manager (North) - Le Labo, Frederic Malle & Kilian

The Estée Lauder Companies; United Kingdom; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading company in the beauty sector seeks an Area Sales & Education Manager to drive sales and consumer service excellence within a designated area. This role encompasses team leadership, sales management, and brand engagement, ensuring exceptional customer experiences at all points of sale.

Qualifications

• Minimum of 5 years experience in retail management.
• Proven ability to manage large teams and multi-site operations.
• Strong organizational skills and ability to manage multiple priorities.

Responsibilities

• Set and achieve sales and profitability targets for the area.
• Lead and coach POS management teams.
• Monitor KPIs and take corrective actions when necessary.

Skills

Leadership

Sales Management

Team Development

Business Acumen

Communication

Customer Service

Education

Business or Retail Management Degree

Job description

Description

The Area Sales & Education Manager (ASEM) is accountable for the overall performance within a designated area. This role leads the Point of Sale (POS) Management teams, driving sales, operations, and consumer service excellence. The ASEM ensures the implementation of the commercial strategy at the local level, coaching POS management to achieve KPIs, while cultivating a customer-centric, performance-driven culture.

Sales & Service Management:

• Set and achieve sales and profitability targets for the area by managing POS performance and ensuring alignment with brand objectives.
• Lead and engage the POS management teams to meet their targets through regular communication and development opportunities.
• Monitor KPIs to ensure that commercial targets are met and take corrective actions when necessary.
• Collaborate with internal teams and retail partners to create and execute strategies that drive traffic and conversion while maintaining brand values.

Team Leadership & Development:

• Lead, coach, and develop POS management teams, ensuring that they have the skills and resources to meet business objectives.
• Foster a culture of accountability, teamwork, and high performance.
• Conduct regular performance reviews, setting clear goals and providing feedback based on KPIs and operational success.
• Build a talent pipeline, identifying key roles and providing training and development opportunities for team members.
• Ensure that POS management teams adhere to company policies and maintain high standards of customer service, with a focus on consumer recruitment and retention strategies.

Brand & Consumer Engagement:

• Champion the brand's values and ensure they are consistently represented at every POSlocation.
• Lead the POS management team in delivering exceptional consumer experiences, focusing on service excellence, product knowledge, and brand engagement.
• Act as the brand ambassador, promoting brand identity and ensuring it resonates with customers through all points of interaction.

Qualifications

What you will need to be successful in this role:

• Strong leadership capabilities, with a proven ability to inspire and develop high-performing teams.
• Experience in retail management, with a focus on sales, service, and team leadership.
• Strong business acumen and the ability to interpret sales data and adjust strategies accordingly.
• Excellent communication and interpersonal skills to manage relationships with internal and external stakeholders.
• A passion for delivering exceptional customer service and driving business results.
• Ability to travel across the area and work flexible hours, including evenings and weekends.

Qualifications:

• Minimum of 5 years of experience in retail management, with a strong background in sales, service, and team development.
• Proven experience managing large teams, multi-site operations, and driving performance.
• A track record of delivering results through strategic planning and execution.
• Strong organizational skills and ability to manage multiple priorities.
• A background in business, retail management, or a related field is preferred.