The Estée Lauder Companies Area Sales and Education Manager [Estee Lauder and Tom Ford Brands] - Cam

The Estée Lauder Companies; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

Une entreprise renommée dans le secteur de la beauté recherche un Responsable des Ventes et de l'Éducation pour gérer les équipes de vente. Ce rôle implique de diriger, coacher et développer des équipes tout en atteignant des objectifs commerciaux solides. Les candidats doivent avoir une expérience significative en management avec un accent sur le service client et la performance. Une passion pour l'enseignement et la promotion de la marque est essentielle.

Qualifications

• Au moins 5 ans d'expérience en gestion de vente au détail.
• Expérience avérée dans la gestion de grandes équipes et des opérations multi-sites.
• Background en gestion des affaires de préférence.

Responsibilities

• Gérer les performances POS et atteindre les objectifs commerciaux.
• Encadrer et développer les équipes de gestion POS.
• Promouvoir les valeurs de la marque et offrir des expériences exceptionnelles aux consommateurs.

Skills

Leadership

Gestion des ventes

Communication

Service client

Analyse commerciale

Education

Diplôme en gestion des affaires ou domaine connexe

Job description

Description

The Area Sales & Education Manager (ASEM) is accountable for the overall performance within a designated area. This role leads the Point of Sale (POS) Management teams, driving sales, operations, and consumer service excellence. The ASEM ensures the implementation of the commercial strategy at the local level, coaching POS management to achieve KPIs, while cultivating a customer-centric, performance-driven culture.

Sales & Service Management:

• Set and achieve sales and profitability targets for the area by managing POS performance and ensuring alignment with brand objectives.
• Lead and engage the POS management teams to meet their targets through regular communication and development opportunities.
• Monitor KPIs to ensure that commercial targets are met and take corrective actions when necessary.
• Collaborate with internal teams and retail partners to create and execute strategies that drive traffic and conversion while maintaining brand values.

Team Leadership & Development:

• Lead, coach, and develop POS management teams, ensuring that they have the skills and resources to meet business objectives.
• Foster a culture of accountability, teamwork, and high performance.
• Conduct regular performance reviews, setting clear goals and providing feedback based on KPIs and operational success.
• Build a talent pipeline, identifying key roles and providing training and development opportunities for team members.
• Ensure that POS management teams adhere to company policies and maintain high standards of customer service, with a focus on consumer recruitment and retention strategies.

Brand & Consumer Engagement:

• Champion the brand's values and ensure they are consistently represented at every POSlocation.
• Lead the POS management team in delivering exceptional consumer experiences, focusing on service excellence, product knowledge, and brand engagement.
• Act as the brand ambassador, promoting brand identity and ensuring it resonates with customers through all points of interaction.

Skills and Qualifications

What you will need to be successful in this role:

• Strong leadership capabilities, with a proven ability to inspire and develop high-performing teams.
• Experience in retail management, with a focus on sales, service, and team leadership.
• Strong business acumen and the ability to interpret sales data and adjust strategies accordingly.
• Excellent communication and interpersonal skills to manage relationships with internal and external stakeholders.
• A passion for delivering exceptional customer service and driving business results.
• Ability to travel across the area and work flexible hours, including evenings and weekends.

Qualifications:

• Minimum of 5 years of experience in retail management, with a strong background in sales, service, and team development.
• Proven experience managing large teams, multi-site operations, and driving performance.
• A track record of delivering results through strategic planning and execution.
• Strong organizational skills and ability to manage multiple priorities.
• A background in business, retail management, or a related field is preferred.