TFM Account Manager

Hays Building; Manchester; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Account Manager to lead their prestigious contract in Manchester. This role is pivotal in ensuring exceptional service delivery while fostering strong client relationships. You will manage both hard and soft service teams, implement quality control measures, and strategize for future property needs. The ideal candidate will have a strong background in facilities management and account management, with a focus on continuous improvement and innovation. If you are a dynamic leader ready to make a significant impact, this opportunity is for you.

Qualifications

• Relevant experience in account or contract management.
• Strong customer focus and continuous improvement mindset.

Responsibilities

• Manage service teams to meet client SLAs and KPIs.
• Build strong client relationships and develop account strategies.
• Lead project management initiatives and ensure compliance.

Skills

Account Management

Contract Management

Customer Service

Leadership

Facilities Management

Project Management

Interpersonal Skills

Asset Life Cycle Management

Job description

Your new role
I'm working with a globally recognised facilities management provider, to recruit an account manager for one of their most prestigious accounts in Manchester. In this role you will be the account lead aiming for exceptional service delivery on their TFM contract. They are looking for an inspirational leader who will deliver the highest possible service, whilst maintaining strong working relationships with the client.

Key duties include:

- Manage both hard and soft service teams to meet client-specific SLAs and KPIs.- Ensure compliance with Health & Safety Regulations and implement relevant procedures
- Implement quality control and performance measurement procedures to maintain high service standards
- Build strong client relationships, develop effective account management strategies, and foster collaboration between management teams.
- Identify service gaps, propose innovative solutions for organic growth, and present business cases for implementation.
- Strategically plan the client's future property requirements and hold budgetary accountability for contracts.
- Lead project management initiatives including hard services, fit-outs, decommissioning, and office utilisation.
- Collaborate with HQ counterparts to share best practices and ensure consistent service delivery.
- Develop management information systems and reporting models for monitoring contract performance.
- Create annual contract plans post-transition period and implement asset management strategies.
- Establish a strong contract leadership team with a clear goal and strategy for driving performance.
- Manage internal functions such as HR, Finance, HSE, and Quality
- Develop financial models, reports, and ensure the commercial viability of contracts.
- Conduct regular reviews of the building user journey, address service delivery issues, and devise improvement plans.

What you'll need to succeed
- Relevant previous experience in a similar position (account manager, contract manager)
- Customer driven and focussed on continuous improvement
- Excels in building relationships
- Demonstrable facilities and property project management
- Demonstrable leadership experience, interpersonal skills and employee development
- Technical acumen to implement and deliver the service strategy
- Experience in asset life cycle management

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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