Test Manager — Contact Centre Transformation Leader

VBeyond Europe; Greater London; Sur place; GBP 90 000 - 115 000; Plein temps

Résumé du poste

VBeyond Europe is seeking an experienced Test Manager/Test Lead to steer end-to-end testing across a major Contact Centre and Telephony Transformation programme in London, with three days on-site. The role focuses on test governance, risk management and delivery across voice, digital and customer interaction channels on a fixed-term contract.

You will lead SIT, E2E, OAT and UAT, drive test automation and AI-enabled testing approaches, and ensure readiness for go-live with robust reporting and

Qualifications

• Proven experience delivering large-scale contact centre transformations.
• Strong governance, assurance and end-to-end test delivery.
• Experience with contact centre integrations and testing automation.

Responsabilités

• Own and deliver end-to-end testing strategy across voice, digital and customer interaction channels.
• Lead SIT, E2E, OAT and UAT phases, ensuring robust quality assurance and governance.
• Establish test standards, quality gates, metrics, reporting and executive-level test assurance.
• Coordinate testing activities across multiple vendors, business teams and technology partners.
• Validate customer journeys across telephony, IVR, webchat, call recording, WFM, analytics, reporting and payment platforms.
• Drive test automation opportunities across contact centre workflows and journeys.
• Support AI-enabled testing approaches, including intelligent test design and automated quality reporting.
• Ensure operational readiness, cutover validation and go-live assurance.

Connaissances

Test Strategy

SIT & UAT

Test Governance

Vendor Management

Outils

Cisco Contact Centre

Microsoft Teams Calling

IVR

Verint

NICE WFM

eGain

Qualtrics

Call Miner

Dubber

Description du poste

VBeyond Europe is seeking an experienced Test Manager/Test Lead to steer end-to-end testing across a major Contact Centre and Telephony Transformation programme in London, with three days on-site. The role focuses on test governance, risk management and delivery across voice, digital and customer interaction channels on a fixed-term contract.

You will lead SIT, E2E, OAT and UAT, drive test automation and AI-enabled testing approaches, and ensure readiness for go-live with robust reporting and