Test Lead – Digital Transformation

Sureserve; London; Hybrid; GBP 50,000 - 55,000; Full time

Job summary

An established industry player is seeking a Test Lead to spearhead the quality strategy for its new Field Service Management platform. In this pivotal role, you will design and implement automated testing frameworks while mentoring a talented QA team. Collaborating with cross-functional teams, you'll ensure comprehensive quality across all project phases. This is an exciting opportunity to shape next-generation digital systems that enhance service delivery and operational efficiency. Join a company committed to innovation and quality, where your contributions will drive significant impact and foster career growth within a supportive and inclusive environment.

Benefits

Competitive Salary

Pension Contributions

Wellbeing Support

Engaging Workplace Culture

Career Growth

Inclusive Environment

Qualifications

• Proven experience in QA/Test Lead roles for complex digital transformation projects.
• Strong expertise in automated testing and performance testing tools.

Responsibilities

• Develop and own the QA strategy for FSM and scheduling systems.
• Lead the execution of end-to-end functional and regression testing.

Skills

QA/Test Lead experience

Automated testing tools (Selenium, Cypress, Playwright)

Performance/load testing (JMeter, LoadRunner)

CI/CD pipelines

Communication skills

Mentoring QA teams

Tools

Selenium

Cypress

Playwright

JMeter

LoadRunner

Job description

Join Our Team: Test Lead – Digital Transformation at Sureserve

About Sureserve

Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future.

Role Overview

We’re looking for an experienced Test Lead to join our team in London (with hybrid working available and could base the role at our Basildon office alternatively) to drive the quality strategy for our new Field Service Management (FSM) and scheduling platform, part of an exciting and substantial programme. In this pivotal role, you’ll take the lead in designing and delivering robust, scalable QA solutions including automated testing frameworks, while mentoring a talented team of QA engineers. You’ll work cross-functionally with developers, product managers, and stakeholders to ensure end-to-end quality across all project phases, from design to deployment.

Key Responsibilities

• Develop and own the overall QA strategy and testing roadmap for the FSM and scheduling systems, ensuring alignment with business goals, technical requirements, and delivery timelines.
• Design, implement, and maintain scalable automated testing frameworks and scripts, enhancing test efficiency, accuracy, and coverage across key components of whole programme.
• Lead the execution of thorough end-to-end functional and regression testing for all FSM features, scheduling algorithms, and integrations—both new and legacy systems.
• Drive performance and load testing initiatives, assess system responsiveness and scalability under varied conditions, and deliver comprehensive reports with optimisation recommendations.
• Identify potential security vulnerabilities, ensure compliance with industry standards, and support remediation efforts to maintain a secure and resilient digital platform.
• Collaborate with business stakeholders to define UAT scenarios, coordinate test sessions, create scripts, and capture feedback to inform final system refinements before go-live.
• Define and track key quality metrics (e.g., test coverage, defect rates, pass/fail ratios), providing senior leadership with regular insights, dashboards, and a final QA sign-off.
• Lead, mentor, and develop a high-performing QA team, promoting a culture of quality, continuous improvement, and innovation in testing practices.
• Work closely with developers, architects, analysts, and project managers to ensure shared understanding of quality goals, timely issue resolution, and cohesive project delivery.

Skills & Experience Required

• Proven experience as a QA/Test Lead on complex digital transformation or enterprise-level software projects.
• Strong expertise in automated testing tools such as Selenium, Cypress, or Playwright.
• Hands-on experience with performance/load testing using tools like JMeter or LoadRunner.
• Knowledge of CI/CD pipelines and integrating testing into agile development workflows.
• Familiarity with Field Service Management systems and scheduling logic is a strong advantage.
• Exceptional communication skills, with the ability to engage technical and non-technical stakeholders.
• Experience leading, mentoring, and developing QA teams in fast-paced environments.

Why Join Us?

• Competitive Salary: £50,000 - £55,000 (DOE) + Benefits.
• Pension Contributions: Employer-supported pension scheme.
• Wellbeing Support: 24/7 access to an Employee Assistance Programme.
• Engaging Workplace Culture: Regular employee engagement events.
• Career Growth: Strong development and progression opportunities within the Sureserve Group.
• Inclusive & Supportive Environment: Be part of a diverse workplace that values equality and teamwork.

Join us and take a lead role in shaping the quality of next-generation digital systems that drive real-world impact across Sureserve’s operations.

Committed to Diversity & Inclusion

Sureserve is an equal opportunities employer, fostering a diverse and inclusive workplace. We are committed to fair employment practices, ensuring equal opportunities for all candidates, regardless of race, gender, religion, disability, or background.

Application Process

All applicants must provide proof of eligibility to work in the UK. Successful candidates will undergo background checks before employment.