Test Equipment Support & Field Service Engineer

GE Renewable Energy; Cheltenham; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A prominent technology company is seeking a Test Equipment Field Service Engineer to serve as the technical focal point for Test Equipment. The role involves diagnostics, repairs, and extensive travel. The ideal candidate will have a degree in Electrical/Electronic Engineering and proven experience in field service engineering, coupled with strong technical and problem-solving skills. This position also includes flexible working arrangements and a comprehensive benefits package.

Benefits

Performance-based annual bonus

Non-contributory Pension

Life Assurance

Private medical cover

Holiday entitlement of 26 days

Qualifications

• Proven experience in field service engineering or product support roles.
• Experience with customer Test Equipment overhaul and repair.
• Familiarity with lean methodologies or process improvement practices.

Responsibilities

• Act as the first point of contact for technical queries related to Test Equipment.
• Lead data-driven investigations into reliability trends and field failures.
• Perform diagnostics, repairs, and routine maintenance on Test Equipment.

Skills

Technical troubleshooting

Problem-solving

Data analysis

Communication skills

Leadership

Education

Degree in Electrical/Electronic Engineering

Job description

Test Equipment Field Service Engineer

In this role, you will serve as the technical focal point for Test Equipment, ensuring prompt resolution of customer queries and driving continuous improvement in product performance. You will lead investigations into field failures, provide technical support, and perform diagnostics, repairs, and maintenance on Test Equipment at customer sites. This position involves extensive travel, both nationally and internationally, and requires strong technical expertise, problem-solving skills, and a commitment to delivering exceptional customer service.

1. Act as the first point of contact for technical queries related to Test Equipment, ensuring timely resolution and traceability using tracking systems.
2. Lead data-driven investigations into reliability trends and field failures, driving root cause analysis and corrective actions.
3. Perform diagnostics, repairs, and routine maintenance on Test Equipment at customer sites to ensure optimal performance.
4. Provide technical support, training, and guidance to customers and internal teams, including mentoring less experienced engineers.
5. Collaborate with cross-functional teams to address complex technical challenges and implement lessons learned into product design and processes.
6. Create technical briefings, presentations, and documentation, including maintenance of fielded technical documents such as handbooks and GEMs.
7. Monitor in-service performance of Test Equipment, identify problem areas, and recommend solutions.
8. Adhere to safety protocols and company policies during all service activities.
9. Participate in technical and program reviews, acting as a presenter or reviewer.
10. Hold a Degree in Electrical/Electronic Engineering or a related field, or possess equivalent experience in the aerospace industry.
11. Have proven experience in field service engineering or product support roles.
12. Demonstrate strong technical troubleshooting, problem-solving, and data analysis skills.
13. Show the ability to work independently, exercise sound technical judgment, and resolve complex issues.
14. Be willing to travel extensively, including internationally, with a valid passport and driver's license.
15. Possess strong oral and written communication skills for effective interfacing with customers, team members, and management.
16. Exhibit leadership skills, including mentoring and motivating others to achieve results.
17. Have experience with customer Test Equipment overhaul, repair, and continuous improvement practices.
18. Be familiar with lean methodologies or process improvement initiatives.
19. Maintain a positive attitude, initiative, and enthusiasm for delivering high-quality solutions.

Flexible Working

GE supports and encourages flexible working arrangements, recognizing the benefits of a positive work-life balance.

Total Reward

At GE Aviation, we offer a flexible benefits plan called FlexChoice, allowing you to tailor your benefits, including:

• Performance-based annual bonus
• Non-contributory Pension
• Life Assurance
• Group income protection
• Private medical cover
• Holiday entitlement of 26 days, with flexible options to buy or sell

Security Clearance

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained. If BPSS clearance cannot be obtained, the role may be withdrawn due to national security requirements. Further details can be found at BPSS. The successful applicant must meet the eligibility criteria set by the US Department of Defense.