Test Centre Associate - Norwich

Reed; Norwich; On-site; GBP 15,000 - 22,000; Full time

Job summary

Reed in Partnership is seeking a Test Centre Associate in Norwich to invigilate exams and deliver tests with integrity and a strong focus on customer service.

You will check IDs, book in candidates, oversee test security, and explain the process while supporting diverse applicants. The role offers flexible shifts, including evenings and Saturdays, with part-time options and potential extra hours.

Qualifications

• Full UK driving licence required; driving not required at all locations.
• Significant demonstrable experience in delivering high-quality customer service.
• Excellent attention to detail and accuracy.
• Ability to work under pressure to tight timescales and multi-task.
• Experience working with diverse customer groups.
• Excellent judgment and decision-making skills.
• Flexible availability, including evenings and Saturdays.
• Calm under pressure when dealing with confrontational candidates.

Responsibilities

• Provide a high level of customer service.
• Check candidates' ID documents and book them in on the system.
• Ensure the integrity and security of tests.
• Supervise and invigilate tests.
• Explain the test process and assist with queries.
• Review tests and centre schedule.
• Perform daily opening and closing procedures.
• Ensure accessibility in line with the Equality Act and inclusion policy.
• Report incidents that could impact testing.

Skills

Full UK driving licence

Customer service experience

Attention to detail

Under pressure

Diversity awareness

Judgment

Flexible hours

Calm under pressure

Job description

Reed in Partnership has been delivering public services since 1998. We are a British, family‑owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.

Pay Range

£13.45 per hour

Job Description

Are you passionate about providing excellent customer service?

Would you like a role that enables you to meet and help new people every day?

Then consider the position of Test Centre Associate - Norwich at Reed in Partnership!

Our DVSA (Driver and Vehicle Standards Agency) programme, provides secure assessment of prospective new drivers for the Department of Transport. Through more than 70 test centres, we provide 1.7 million + Driving Theory Tests a year across several regions of the UK.

Our delivery provides the infrastructure and processes required to test each candidates driving theory knowledge and hazard perception. We ensure the integrity and compliance of each individual test in accordance with the assessment standards set by the DVSA.

What is the role about?

You will be responsible for the invigilation of exams and the efficient delivery of tests to candidates, ensuring that relevant procedures and guidelines are adhered to at all times. The Test Centre Associate will strictly adhere to the guidelines in accordance with the programme’s requirements and Reed in Partnership’s policies and procedures.

Your day-to-day responsibilities will include:

• Providing a high level of customer service
• Checking candidates ID documents and booking them in on the system
• Ensuring the integrity and security of tests are maintained
• Supervision and invigilation of tests
• Explaining the test process to candidates and supporting with other queries
• Reviewing tests and test centre scheduled
• Performing daily test centre opening and closing procedures
• Ensuring the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity and inclusion
• Handling and reporting incidents that could impact candidate testing

Your Work Schedule

Our Test Centre Associate roles offer a flexible working pattern (either part-time or occasional shifts) with the potential for additional hours to suit you.

The Norwich Test Centre typically operates three to four days per week, subject to demand. Its main operating days are usually Mondays, Wednesdays and Fridays, with occasional Saturday openings. During peak periods, additional weekday sessions may also be scheduled.

The ideal candidate will be fully flexible and available to work Wednesday afternoons and evenings, Fridays, and occasional Saturdays.

Shifts could range from:

• Mornings - 8.30am to 1pm/2pm
• Afternoons - 12.30pm/1pm to 5.30pm/6.30pm
• Full day - 8.30am to 5.30pm/6.30pm
• Evenings - 4.30pm/5pm to 8.30pm/9.30pm
• Afternoon & Evenings – 12pm/1pm to 8.30pm/9.30pm

What’s in it for you?

The roles offer long term employment stability and the satisfaction of assisting people at a key moment in their lives.

To be successful in this role, we are looking for someone with:

• A full UK driving licence (although driving will not be required for all locations)
• Significant demonstrable experience in providing high-quality customer service
• Excellent attention to detail and accuracy
• The ability to work under pressure to short timescales and multi-tasking to complete a variety of competing activities
• Experience in working with diverse customer groups
• Excellent judgment and decision‑making skills
• Flexibility in working hours and days, including evenings and Saturday
• The ability to remain calm and deal with confrontational candidates in a professional manner

Please note that the deadline for internal applicants for this role is 23rd October 2026.

Diversity and Inclusion

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.