Test Centre Associate - Middlesbrough

Reed in Partnership; Tees Valley; On-site; GBP 15,000 - 21,000; Full time

Job summary

Reed in Partnership is seeking a Test Centre Associate in the Middlesbrough Theory Test Centre, Tees Valley. The role involves invigilating exams, delivering tests to candidates, and ensuring adherence to programme guidelines and equality standards.

You will check IDs, manage bookings, and support candidates with inquiries. The position requires strong customer service, attention to detail, and the ability to stay calm under pressure.

Qualifications

• Experience delivering high-quality customer service.
• Excellent attention to detail and accuracy.

Responsibilities

• Invigilation of exams and supervision of tests.
• Check candidates' IDs and book them in the system.
• Ensure test integrity and security throughout procedures.
• Explain the test process to candidates and answer queries.
• Open/close test centre and manage daily procedures.

Skills

Customer service

Attention to detail

Multitasking

Under pressure

Job description

Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.Pay Range£13.45 per hourJob DescriptionTest Centre AssociateAre you passionate about providing excellent customer service?Would you like a role that enables you to meet and help new people every day?Then consider the position of Test Centre Associate at Reed in Partnership!Our DVSA (Driver and Vehicle Standards Agency) programme provides secure assessment of prospective new drivers for the Department of Transport. Through more than 70 test centres, we provide 1.7 million + Driving Theory Tests a year across several regions of the UK.Our delivery provides the infrastructure and processes required to test each candidates driving theory knowledge and hazard perception. We ensure the integrity and compliance of each individual test in accordance with the assessment standards set by the DVSA.What is the role about?You will be responsible for the invigilation of exams and the efficient delivery of tests to candidates, ensuring that relevant procedures and guidelines are adhered to at all times. The Test Centre Associate will strictly adhere to the guidelines in accordance with the programme’s requirements and Reed in Partnership’s policies and procedures.Your day-to-day responsibilities will include:Providing a high level of customer serviceChecking candidates ID documents and booking them in on the systemEnsuring the integrity and security of tests are maintainedSupervision and invigilation of testsExplaining the test process to candidates and supporting with other queriesReviewing tests and test centre scheduledPerforming daily test centre opening and closing proceduresEnsuring the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity and inclusionHandling and reporting incidents that could impact candidate testingYour Work ScheduleOur Test Centre Associate roles offer a flexible working pattern (either part-time or occasional shifts) with the potential for additional hours to suit you.Shifts could range from:Mornings - 8.30am to 1pm/2pmAfternoons - 12.30pm/1pm to 5.30pm/6.30pmFull day - 8.30am to 5.30pm/6.30pmEvenings - 4.30pm/5pm to 8.30pm/9.30pmAfternoon & Evenings – 12pm/1pm to 8.30pm/9.30pmThe Middlesbrough Theory Test Centre usually opens 6 days per week subject to demand. Main operating days are usually Monday to Saturday. The ideal candidate will be fully flexible to pick up shifts across all operating days and regular evenings and weekends.What’s in it for you?The roles offer long term employment stability and the satisfaction of assisting people at a key moment in their lives.To be successful in this role, we are looking for someone with:A full UK driving licence (although driving will not be required for all locations)Significant demonstrable experience in providing high-quality customer serviceExcellent attention to detail and accuracyThe ability to work under pressure to short timescales and multitasking to complete a variety of competing activitiesExperience in working with diverse customer groupsExcellent judgement and decision-making skillsFlexibility in working hours and days, including evenings and SaturdayThe ability to remain calm and deal with confrontational candidates in a professional mannerPlease note that the deadline for internal applicants for this role is 1st Sept 2026Diversity and InclusionWe aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.