Test Centre Administrator - Bournemouth, Dorset

Pearson; Bournemouth; On-site; GBP 25,000 - 30,000; Full time

Job summary

A global testing organization based in Bournemouth is seeking a Test Centre Administrator to provide excellent customer service and ensure compliance with operational standards. The role involves maintaining test integrity and maximizing centre profitability. Ideal candidates are customer-focused and proficient in Windows applications. Flexible working hours are required, including early mornings and weekends.

Qualifications

• Customer-focused experience.
• Proficient in Windows applications: Web Mail, Excel, Word, Internet Explorer.
• Ability to work independently, use initiative, and handle conflict under pressure.

Responsibilities

• Provide excellent customer service at all times.
• Maintain compliance with operational and security standards.
• Ensure test integrity and supervision standards.
• Assist in maximizing centre profitability.

Job description

BOURNEMOUTH covering Blandford Forum and occasionally other surrounding Centres.

Pearson VUE is the global leader in computer-based testing for information technology, academic, government, and professional testing programs worldwide. It offers a full suite of services, from test development to data management, and delivers exams through a secure network of test centres in over 180 countries, validating skills and knowledge of millions annually.

We are hiring a Test Centre Administrator in Bournemouth, who will also cover Blandford Forum and other locations as needed. Pearson VUE is part of Pearson, a leading global learning company listed on the London and New York stock exchanges.

We are committed to equal opportunity employment, hiring based solely on skills and abilities.

Qualifications

The successful candidate will ensure the efficient delivery of tests, following company procedures while maintaining high customer service standards and enhancing the brand image.

Key Responsibilities

• Provide excellent customer service at all times.
• Meet candidates' needs with understanding and respect.
• Understand testing procedures for each client and adjust approach accordingly.
• Maintain compliance with operational and security standards.
• Build professional relationships with colleagues and candidates.
• Ensure test integrity and supervision standards.
• Report incidents as required.
• Maintain competence in systems and procedures, seeking training when necessary.
• Support business needs daily.
• Understand and implement updates to testing requirements.
• Assist in maximizing centre profitability.
• Perform administrative tasks and daily opening/closing procedures.

All staff are responsible for maintaining a safe, healthy, and secure working environment, supporting company policies on health, safety, security, quality, and business continuity.

Key Activities

• Ensure equipment and test stations are operational.
• Review logs and schedules to ensure correct functionality.
• Prepare for candidates, including those with special needs.
• Process candidate sign-in and verify identity.
• Explain test procedures and handle queries.
• Provide post-test score reports.
• Schedule appointments and liaise with technical support.
• Record hours and leave appropriately.
• Maintain a professional testing environment.
• Support accreditation and event delivery.
• Undertake additional duties as needed.

Working Arrangements

Based in a Pearson VUE test centre with possible local travel. Flexible hours required, including full/part days, with shifts varying according to test volume.

Essential Experience & Qualifications

• Customer-focused experience.
• Proficient in Windows applications: Web Mail, Excel, Word, Internet Explorer.
• Ability to work independently, use initiative, and handle conflict under pressure.

Desirable

• Experience in a testing environment.

Working Hours

Variable hours, including days and evenings, with specific timings to be confirmed. Shifts include early mornings, Saturdays, and alternate late evenings.

What to Expect from Pearson

Pearson is recognized as one of the most innovative education companies, committed to digital transformation and inclusivity. We foster a diverse, respectful, and supportive workplace where talent can thrive.