Test Center Manager - Worcester, MA

Pearson - UK; Greater London; On-site; Full time

Job description

Pearson VUE ( www.pearsonvue.com ) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world.

Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

Pearson VUE offers a great environment to start or grow your career. We are now hiring for a regular full-time Test Center Manager to join our team in Worcester, MA (255 Park Ave.).

Starting pay is $19.25 per hour.

This is a benefits eligible position effective on your start date. Learn more at: https://pearsonbenefitsus.com/new-employees/

• Medical, Dental, Vision, Life, Short-Term, Disability and Voluntary Long-Term Disability benefits.
• Paid holidays, vacation, sick and personal days per the NCS Pearson policies.
• 401(k) Retirement Plan with employer match.
• Employee Stock Purchase Plan (bi-annual enrollment)
• Tuition Reimbursement
• Company-paid life insurance and business travel insurance benefits.

Schedule Requirements:

Our ideal candidate demonstrates flexibility and teamwork and has the ability to work approximately 35-40 hours per week with an expectation to work more hours as needed.

Employees must be available to work various shifts between the hours of 7:20 AM to 8:45 PM, any day Monday through Friday as scheduled and has the ability to work shifts on approximately 1-3 Saturdays per month from 7:20 AM to 8:30 PM.

Responsibilities:

Expand your career at Pearson VUE in our entry level Test Center Manager position for our Worcester, MA location. You will utilize your communication and customer skills with external customers while also working to select new Test Administrators, provide job coaching, and fair performance appraisals to current employees.

60% of daily tasks are Test Administrator responsibilities:

• Performs on-time site opening and closing procedures.
• Understands all testing procedures.
• Checks in examinees, verifies identification, and explains the exam process.
• Monitors examinees while testing.
• Maintains a secure testing environment.
• Communicates with internal technical support to investigate and fix technical issues.
• Strictly adheres to company policies using careful judgment.
• Responsible for maintaining a professional and clean testing center with light housekeeping duties.
• Arrive on time for all scheduled shifts.
• Other duties as assigned.
• Available to address operational problems when not at test center.

40% of daily tasks are Test Center Manager responsibilities:

The Test Center Manager is the onsite manager of a small team of Test Administrator employees.

• Site staffing/hiring/retention/conflict resolution/scheduling.
• Trains, develops and coaches staff.
• First contact for facility issues.
• Ability to multi-task.

Qualifications:

• Minimum of 1 year customer service experience preferred.
• One year supervision experience in customer service preferred.
• High school diploma or equivalent is required. Bachelor's degree or equivalent business experience preferred.
• Team leading and training skills, and exposure to a testing environment are strongly preferred.
• Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction.
• Must be flexible in work hours and days.
• Ability to complete all tasks in a timely and efficient manner and handle a reasonable amount of stress.
• Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.
• Ability to operate a computer, fax, and telephone.
• Must be able to work in a quiet, focused environment and hear spoken words in soft voices.
• Ability to lift up to 20 lbs. on occasion. Must have the ability to stand for extended periods of time while escorting candidates back and forth, up to 50-100 times per scheduled shift, to and from the testing room.
• Must have the ability to sit for long periods of time. Must be able to bend, stoop & lift from a stooped position.
• Must be able to see small details at a distance. Ability to see names clearly on id cards and the computer screen.