Test and 1st Line Support/Helpdesk Analyst

Urban Roots Yoga; Leeds; On-site; GBP 27,000 - 30,000; Full time

Job summary

Urban Roots Yoga seeks a Test and 1st Line Support/Helpdesk Analyst to provide support and testing for its internal and client projects. This full-time on-site role in Borehamwood involves executing manual tests and addressing helpdesk queries in a supportive team environment with opportunities for career advancement.

Benefits

Enhanced Pension

Life insurance

Medical & Dental cover

Career Development

Generous Holiday Allowance

Health and Wellbeing Program

Qualifications

• Excellent proficiency in English with wide vocabulary and strong grammar mandatory.
• Experience in an IT role for a minimum of 18 months preferred.
• Passion for IT demonstrated through projects, studies, or work experience.

Responsibilities

• Writing System Test plans and executing test cycles.
• Facilitating User Acceptance Testing and collaborating with developers.
• Supporting production issues and maintaining helpdesk documentation.

Skills

Communication

Problem-Solving

Attention to Detail

Analytical Skills

Education

IT related or Technical degree

Tools

Microsoft Office

Job description

Test and 1st Line Support / Helpdesk Analyst Full time on Site in Borehamwood Permanent role - £27k-£30k depending on experience + Flexible Benefits

NO Sponsorship is given for this role.

Are you a Test and 1st Line Support/Helpdesk Analyst who enjoys working with business users? Is working in a small, focused and flexible team (we do Agile, but don't like labels) something you prefer? If you feel this is you, then read on

Leading IT Consultancy with offices in UK and Europe (Netherlands, Belgium and Switzerland) is looking to recruit a permanent Test and 1st Line Support/Helpdesk Analyst to satisfy internal and client requirements. We deliver a range of services from IT Consultancy, Software Project Development and Application Support Services for our corporate clients covering Insurance, Retail, FMCG, Automotive, Logistics & Leasing, Publishing and Charity domains (including UN organizations) which are well-known names.

As OCS is part of an Employee Ownership Trust, after a qualifying period, the successful candidate will be able to contribute to the companys future vision and share in the profits.

The role is based in our office for five (5) days per week, so you must be willing and able to commute to Borehamwood, Hertfordshire, WD61QQ.

This role will be primarily a split between 1st Line Support/Helpdesk and Manual Testing duties and would suit candidates from a technical background. You will prepare and execute manual system tests, you will need to adhere to proficiency in software testing techniques and testing tools. On the 1st Line Support/Helpdesk side youll be working alongside our internal delivery managers and support team to respond as promptly as possible to our clients.

This is an excellent opportunity for friendly, open and communicative individuals to build upon their IT and technical skills and participate in a team, who are responsible for delivering technical solutions to corporate clients, many of them global brands.

You will have support to learn from day one. You will work as a part of a team, alongside skilled and experienced individuals who will mentor you. You will learn the tools, techniques and approaches used in Testing and 1st Line/ Helpdesk Support and apply them in the workplace, learning how to deliver on time and to budget.

Key Skills To Have

• Excellent proficiency in English with a wide vocabulary and strong grammar mandatory
• Good communication and interpersonal skills
• Highly motivated and enthusiastic individual, prepared to go the extra yard
• An IT related or Technical degree would be preferential, but it is not essential if the candidate has been in an IT role for a minimum of 18 months
• Competence in Microsoft Office packages/ IT literate
• Willingness to learn
• Ability to work within a team environment
• Full, clean driving license and own transport would be a strong advantage
• Passion for IT / ability to demonstrate a strong interest in IT (through studies, external projects/ interests, work experience)
• Exceptional attention to detail
• Strong analytical and problem-solving skills
• Flexible, can-do attitude, capable of multitasking and resilient under pressure
• Ability to form good working relationships with internal and external stakeholders
  
  

Nice To Have Skills

• Previous exposure to Helpdesk Support or Formal testing, as well as SQL knowledge is nice to have
• Experience In software/application testing
• Expertise in manual testing across Web, Client server applications and Integration testing involving multiple Systems, would be nice to have but this is not essential
• Basic SQL knowledge is a nice to have
• Helpdesk/1st line support experience
  
  

Our Offer

• Salary between £27k-£30k depending on experience
• Variety of benefits, depending which country is the successful candidate based. In UK includes: enhanced Pension, Life insurance, Medical & Dental cover, Permanent Health Insurance, Critical Illness benefit, joining the Employee Ownership Trust after a qualifying period, Flu jabs, Health and Wellbeing Program, Employee of the Month and Long Service Awards, etc.
• Generous Holiday Allowance - increases based on the length of service
• Career based training
• Supportive and collaborative working environment
• Career Development - Opportunity to progress, both in terms of skills and experience for the motivated and talented individual.
  
  

Main Responsibilities Of The Successful Candidate

• Writing System Test plans and scripts for new functional application releases
• Executing System and Regression test cycles, recording defects and re-test bug fixes
• Facilitating User Acceptance Testing
• Collaborating closely with Developers and Project Manager and providing daily and weekly progress updates
• Supporting the team with technical and non-technical documentation update
• Assisting with production support issues by acknowledging the customers enquiry and maintaining the helpdesk system up to date
• Helping the team with any administrative task required
  
  

For further information on this excellent Test and 1st Line Support/Helpdesk Analyst role, please send CV to address shown.

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