Tesla Support Specialist, Roadside Support (Lithuanian speaking) - London

Tesla, Inc.; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Support Specialist to join their Roadside Support team in London. In this dynamic role, you will be the first point of contact for customers facing vehicle breakdowns, providing them with essential guidance and support during their most vulnerable moments. Your ability to diagnose issues, communicate effectively, and work collaboratively with service centers will ensure that customers receive the best possible experience. If you thrive in fast-paced environments and are eager to learn about cars and technology, this opportunity is perfect for you. Join a company committed to diversity and excellence in customer service!

Qualifications

• Experience in a customer service environment is essential.
• Must have a legal right to work in the UK.

Responsibilities

• Evaluate and resolve customer needs during roadside incidents.
• Communicate effectively and professionally with customers.

Skills

Customer Service

Communication Skills

Problem Solving

Multi-tasking

Flexibility

Education

High School Diploma

Tools

Customer Relationship Management Software

Job description

Tesla Support Specialist, Roadside Support (Lithuanian speaking) - London

As a Tesla Roadside Support Specialist, your role will be to guide our existing customers at their most vulnerable time; when their car has broken down – you are the one to support them and create a memorable and best in class experience.

Currently we have two openings available for internal candidates, language requirements vary. This role can be based in Amsterdam, Oslo, Berlin or London.

What You’ll Do

• Diagnose: You will evaluate, diagnose, review and resolve the needs of customers.
• Root Cause Analysis: You will work together with the Service centers to capture learnings from previous roadside incidents in an effort to streamline and prioritize roadside cases.
• Represent: You will be Tesla’s voice for escalations and complex issues.
• Communicate: You will handle customer concerns with professionalism and urgency, escalating matters that require senior management concurrence in a timely manner.
• Decision Making: You define the right course of action on a customer by customer case.
• Administer: You will use our Customer Relationship Management software to keep an accurate record of support cases and communications.

What You’ll Bring

• Customer-centric: You have a background within a customer service environment and you love to deliver an excellent customer experience.
• Eager to learn: We expect you to have a genuine interest in cars and technology and be eager to learn.
• A multi-tasker: You thrive in a fast-moving environment, prioritize effectively, and can manage stressful situations.
• Flexible: You can commit to shifts between 7am – 11:30pm and occasional night shifts, including weekends and bank holidays.
• An excellent communicator: For one of the openings, we are looking for an English speaker who also speaks one of the following languages: Turkish, Hebrew, French, German. For the second opening, we are looking for an English and Lithuanian speaker.
• Legal right to work in the location of the role.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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