Tesco Travel Money Manager

Travelex; Dundee; On-site; GBP 29,000; Full time

Job summary

Join a dynamic team at a leading provider of foreign exchange services, where you'll manage a talented group of Travel Service Partners. This role involves motivating your team to deliver exceptional customer service in a busy environment. With opportunities for flexible hours, a comprehensive benefits package, and the chance to earn bonuses, you'll play a vital role in ensuring customer satisfaction. If you're a natural leader with a passion for customer service, this position offers a rewarding career path in a supportive and diverse workplace.

Benefits

Comprehensive voluntary benefits package

Employee wellness programs

Employee discounts via Bravo Benefit

Flexible hours and shift patterns

25 days holiday plus bank holidays

Opportunity for monthly bonuses

Pension scheme with Scottish Widows

Qualifications

• Proven leadership skills to motivate diverse teams and meet targets.
• Excellent communication and relationship-building skills.
• Strong customer service focus and understanding of delivering an exceptional customer experience.

Responsibilities

• Managing a team of Travel Service Partners to deliver excellent customer service.
• Nurturing and mentoring team members to maintain high service standards.
• Engaging with customers to process foreign exchange transactions accurately.

Skills

Leadership Skills

Communication Skills

Customer Service Focus

Job description

Bureau Manager – Tesco Travel Money Dundee Kingsway – Full-Time

Job Type: Permanent

Hours per week: 37.5

Salary: £28,177 PA

Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota.

Benefits:

• A comprehensive voluntary benefits package, including discounted rates on insurances such as Private Medical, Dental, and Critical Illness, as well as health tests like health checks, allergy, and intolerance tests.
• Employee wellness programs offering guidance on physical, mental, and financial wellbeing.
• A wide range of employee discounts via Bravo Benefit.
• Flexible hours and shift patterns with opportunities for overtime.
• 25 days holiday (pro-rata), plus bank holidays and the option to purchase additional days.
• Opportunity to earn a monthly bonus for achieving targets.
• Pension scheme with Scottish Widows.

Join Our Team

Travelex values its hardworking employees who deliver exceptional results and service. We are seeking a natural leader who can motivate and mentor a team, ensuring a dynamic and efficient working environment. As part of Tesco Travel Money, you'll work on-site at a busy bureau within a Tesco store, serving thousands of customers daily with foreign exchange needs. We aim to be the preferred provider and leaders in customer experience and expert advice.

Responsibilities:

• Managing a team of Travel Service Partners to deliver excellent customer service.
• Nurturing and mentoring team members to maintain high service standards.
• Monitoring customer feedback and service levels to improve processes.
• Engaging with customers to process foreign exchange transactions accurately and efficiently.
• Achieving operational, procedural, and customer-focused KPIs.
• Handling online FX requests and deliveries with attention to detail.
• Ensuring compliance with legal, regulatory, and Travelex procedures.

Requirements:

• Proven leadership skills to motivate diverse teams and meet targets.
• Excellent communication and relationship-building skills.
• Strong customer service focus and understanding of delivering an exceptional customer experience.
• Drive to succeed and make a positive impact.

Interview Process:

1. Application review and initial screening call.
2. Online interview including a numerical and accuracy test.
3. On-site visit to meet the Area Manager and see the work environment.
4. Job offer upon successful completion of previous steps.

Note: As part of onboarding, references will be checked in accordance with company standards. Support is provided throughout this process.

About Travelex:

Founded in 1976, Travelex is a leading provider of foreign exchange services, with a global network and trusted brand. Our mission is to simplify access to international money for our customers.

Excited to join us? Click apply and start your journey with Travelex!

We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.