Tesco Travel Money Advisor

Travelex Foreign Coin Services Limited; Stoke-on-Trent; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading foreign exchange provider in Stoke-on-Trent seeks a part-time Travel Money Advisor. This role involves engaging with customers to understand their travel and currency needs while providing excellent support on Travelex products. Successful candidates will have numerical proficiency and strong communication skills, contributing to a positive customer experience. Flexible hours and a range of employee benefits are offered.

Benefits

Private Medical Insurance

Employee wellness programmes

Employee discounts

Flexible hours and opportunities for overtime

25 days holiday (pro-rata)

Monthly bonus opportunity

Pension with Scottish Widows

Qualifications

• Capable with numbers to handle cash and currency.
• Comfortable with computers and till/order systems.
• Able to talk with people and understand needs.
• Driven to make a difference and deliver positive customer experiences.

Responsibilities

• Nurture relationships with customers to understand their travel currency needs.
• Provide support and advice on Travelex products and services.
• Engage in accurate and efficient foreign exchange transactions.
• Deliver on key performance goals and adhere to compliance procedures.

Skills

Numerically proficient

IT proficient

Great communicator

Desire to succeed

Job description

Overview

Tesco Travel Money Advisor - Tesco Hanley - Part Time

Job Type: Perm/Part Time • Hours per week: 16 • Salary: £13.00 per hour

Working Patterns: This job is flexible and requires the ability to work a variety of shifts between Monday to Sunday. Depending on the team, you will receive a monthly or weekly rota.

Benefits

• A wide range of insurances such as Private Medical, Dental and Critical Illness. It also includes discounted products such as Health Checks (Screens), Allergy + Intolerance and Other Health Tests.
• Employee wellness programmes that offer guidance and tips on all aspects of wellbeing such as physical, mental and financial.
• A wide range of employee discounts provided by Bravo Benefit
• Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime
• 25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are part of Travelex, as well as the option to sell days
• Opportunity to earn a monthly bonus on top of base salary for hitting targets
• Pension with a great Pension Provider - Scottish Widows.

What you will be doing

• Nurturing and forming relationships with customers to understand their travel and currency requirements and tailor their experience based on destination
• Establishing yourself as a travel money ambassador and trusted advisor, providing support and advice on Travelex products and services
• Engaging with customers to process all foreign exchange transactions accurately and efficiently
• Delivering on key performance goals both procedural, operational and customer-focused
• Utilising a keen eye for detail to process daily online FX requests and deliveries
• Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures

What you will need

• Numerically proficient — capable with numbers as you will handle cash and currency daily
• IT proficient — comfortable with computers and till/order systems; full training provided
• Great communicator — able to talk with people, listen, and understand needs
• Desire to succeed — driven to make a difference and deliver positive customer experiences

Interview process

• Step 1 – Talent Acquisition Partners or Bureau Managers review applications and conduct an initial screening
• Step 2 – Online interview with a Talent Acquisition Partner, including a numerical/accuracy test due to handling large amounts of money
• Step 3 – Bureau visit with the Bureau Manager to discuss day-to-day responsibilities and workspace
• Step 4 – Offer to join Travelex if successful; if not, detailed feedback will be provided

About Travelex

We are one of the market leading specialist providers of foreign exchange. Founded in 1976, we have built a network of foreign exchange stores and a trusted brand in international money. Our mission is to simplify customers’ access to international money, however and whenever.

We are an equal opportunity employer and value diversity. We do not discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.