Tesco Travel Money Advisor

Travelex Central Services; Pontyclun; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Private medical

Dental insurance

Critical illness insurance

Discounted health checks

Wellbeing support

Flexible shifts

Monthly bonus

Pension

Career development

Job summary

Travelex Central Services in Talbot Green is seeking a Travel Money Advisor to support Tesco Travel Money. The role involves greeting customers, offering expert travel money advice, and processing foreign exchange transactions in a busy bureau environment.

A friendly, customer-focused team will back you up, with training provided and a clear path to growth. Part-time, 16 hours per week, £13.50 per hour plus a monthly bonus, with flexible hours.

Qualifications

• Great communicator with a passion for excellent customer service.
• Actively listens to understand customer needs and tailor the experience.
• Positive, can-do attitude with a desire to make a difference each day.

Responsibilities

• Welcome customers and build relationships through outstanding service.
• Understand customer needs and assist with travel money requirements.
• Offer expert advice on products and services and train apply knowledge.
• Process foreign exchange transactions and online orders accurately.
• Work as a team to drive performance and celebrate success.
• Follow company processes and attention to detail to stay on track.

Skills

Customer service

Communication

Active listening

Team player

Positive attitude

Job description

Travel Money Advisor – Tesco Travel Money - Talbot Green
Location: Talbot Green
Hours: 16 per week
Pay: £13.50 per hour + monthly bonus
Contract: Permanent, Part Time
Note: We could potentially offer a range of other hours so feel free to still apply even if advertised hours do not suit you.

A job where you can grow, connect, and make a real impact At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Travel Service Partner, you'll be part of a friendly team in one of our Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time. Whether you're looking to build your skills, take on new challenges, or grow your career, this role offers a great place to start.

What the job involves

• Welcoming customers, building relationships and delivering fantastic customer service.
• Understanding what matters most to each customer and helping them with their travel money needs.
• Putting your training into action and offering expert advice on our products and services.
• Working in a fast-paced environment processing foreign exchange transactions and online orders accurately so our customers leave happy.
• Working together as a team driving performance, delivering excellence and celebrating success together.
• Following company processes and paying attention to the detail to ensure everything stays on track.

What we’re looking for

• A great communicator who has a passion for great customer service.
• Someone who actively listens to understand our customer needs and create a fantastic customer experience.
• A positive, can-do attitude where no challenge is too big and a desire to make a difference each day.
• A real team player who's ready to learn, grow and develop as part of our amazing team.

What’s in it for you

• Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
• Wellbeing support: Programmes to help with physical, mental, and financial wellness.
• Flexible shifts: Patterns to suit different lifestyles, with overtime available 25 days holiday + bank holidays (pro-rata): With options to sell days and earn more over time
• Monthly bonus: Earn extra when you hit your targets
• Pension plan: With Scottish Widows
• Career development: Access to training, learning pathways, and internal opportunities to grow

About Travelex

We're a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we've helped millions of people access international money—quickly, safely, and simply. At Tesco Travel Money, we bring that expertise to local communities across the UK.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Founded in 1976, Travelex has grown to become one of the market leading specialist providers of foreign exchange products, solutions and services, operating across the entire value chain of the foreign exchange industry in more than 20 countries. We have developed a growing network of over 900 ATMs and more than 1,100 stores in the some of the world’s top international airports and in major transport hubs, premium shopping malls, high street locations, supermarkets and city centres. Travelex has built a growing online and mobile foreign exchange platform, and we also process and deliver foreign currency orders for major banks, travel agencies and hotels worldwide. In addition, we source and distribute large quantities of foreign currency banknotes for customers on a wholesale basis - including for central banks and international financial institutions. We also offer a range of remittance and international money transfer products around the world.