Tesco Travel Money Advisor

Travelex; Isleworth; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Private Medical

Dental

Wellbeing support

Flexible shifts

Holiday allowance (pro-rata)

Monthly bonus

Pension plan

Career development

Job summary

Tesco Travel Money is seeking a Travel Money Advisor to join our friendly bureau team at Osterley/Isleworth. You’ll welcome customers, understand their needs, and provide expert advice on travel currencies and services to ensure a smooth transaction.

This part-time role (23.5 hours per week) offers flexible shifts, a location allowance, and benefits including private medical, dental, wellbeing support, and a pension.

Qualifications

• Excellent communication and listening skills.
• Passion for delivering great customer service.
• Able to work in a fast-paced environment.

Responsibilities

• Greet customers and build rapport.
• Assess travel money needs and advise currency options.
• Process foreign exchange transactions accurately.
• Support online orders and in-branch requests.

Skills

Customer service

Communication

Team player

Active listening

Job description

Travel Money Advisor – Tesco Travel MoneyLocation: Osterley - IsleworthHours: 23.5 per weekPay: £13.50 per hour + Location allowanceContract: Permanent , Part TimeA job where you can grow, connect, and make a real impact.At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Travel Service Partner, you’ll be part of a friendly team in one of our Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.Whether you’re looking to build your skills, take on new challenges, or grow your career, this role offers a great place to start.What the job involvesWelcoming customers, building relationships and delivering fantastic customer service.Understanding what matters most to each customer and helping them with their travel money needsPutting your training into action and offering expert advice on our products and services. Working in a fast-paced environment processing foreign exchange transactions and online orders accurately so our customers leave happy.Working together as a team driving performance, delivering excellence and celebrating success together. Following company processes and paying attention to the detail to ensure everything stays on track.What we’re looking for A great communicator who has a passion for great customer service. Someone who actively listens to understand our customer needs and create a fantastic customer experience.A positive, can-do attitude where no challenge is too big and a desire to make a difference each day. A real team player who’s ready to learn, grow and develop as part of our amazing team.What’s in it for you Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates. Wellbeing support : Programmes to help with physical, mental, and financial wellness.Flexible shifts : Patterns to suit different lifestyles, with overtime available25 days holiday + bank holidays (pro-rata)Monthly bonus : Earn extra when you hit your targetsPension plan : With Scottish WidowsCareer development : Access to training, learning pathways, and internal opportunities to growWhat happens nextOnce you apply, here’s what to expect:Application review – Our team will take a look and get in touch if your experience matches what we’re looking forOnline interview – You’ll meet one of our team, learn more about the role, and complete a short currency conversion exerciseBureau visit – Meet the Bureau Manager, see the bureau in action, and ask any questions you haveOffer – If it’s a good fit, we’ll offer you the role and support you through onboardingAbout TravelexWe’re a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we’ve helped millions of people access international money—quickly, safely, and simply. At Tesco Travel Money, we bring that expertise to local communities across the UK.Ready to apply?We’re proud to be an inclusive employer. Whoever you are, wherever you’re from, you’ll be welcomed here. If you’re ready to take the next step in your career, click Apply and start your journey with us.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.