Tesco Travel Money Advisor

Travelex; Gillingham; On-site; GBP 14,000 - 15,000; Part time

Benefits offered by this job

Private Medical

Dental

Critical Illness Insurance

Discounts through Bravo Benefits

Wellbeing support programmes

Pension plan

Job summary

Tesco Travel Money, in partnership with Travelex, is seeking a Travel Money Advisor in Gillingham. This part-time role (20 hours per week) offers a friendly team, training opportunities, and a chance to grow your career while helping customers with foreign exchange and online orders.

You will welcome customers, provide expert product guidance, process transactions accurately, and support store performance through teamwork and excellent service.

Qualifications

• Strong customer service focus and ability to build relationships.
• Active listening to understand customer needs and deliver great experience.
• Energetic team player with a positive can-do attitude.

Responsibilities

• Welcoming customers, building relationships and delivering fantastic customer service.
• Understanding customer needs and offering expert advice on travel money products.
• Processing foreign exchange transactions and online orders accurately.
• Working with the team to drive performance and celebrate success.

Skills

Customer service

Communication

Team player

Job description

**Travel Money Advisor – Tesco Travel Money****Location:** Gillingham**Hours:** 20 per week**Pay:** £13.50 per hour + monthly bonus + location allowance**Contract:** Permanent, Part Time **A job where you can grow, connect, and make a real impact**At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Travel Service Partner, you’ll be part of a friendly team in one of our Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.Whether you’re looking to build your skills, take on new challenges, or grow your career, this role offers a great place to start. **What the job involves*** Welcoming customers, building relationships and delivering fantastic customer service.* Understanding what matters most to each customer and helping them with their travel money needs* Putting your training into action and offering expert advice on our products and services.* Working in a fast-paced environment processing foreign exchange transactions and online orders accurately so our customers leave happy.* Working together as a team driving performance, delivering excellence and celebrating success together.* Following company processes and paying attention to the detail to ensure everything stays on track. **What we’re looking for*** A great communicator who has a passion for great customer service.* Someone who actively listens to understand our customer needs and create a fantastic customer experience.* A positive, can-do attitude where no challenge is too big and a desire to make a difference each day. A real team player who’s ready to learn, grow and develop as part of our amazing team.**What’s in it for you*** **Optional benefits available** – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.* **Wellbeing support**: Programmes to help with physical, mental, and financial wellness.* **Bravo Benefits**: Discounts across retail, travel, and lifestyle.* **Flexible shifts**: Patterns to suit different lifestyles, with overtime available* **25 days holiday + bank holidays (pro-rata)*** **Monthly bonus**: Earn extra when you hit your targets* **Pension plan**: With Scottish Widows* **Career development**: Access to training, learning pathways, and internal opportunities to grow **What happens next**Once you apply, here’s what to expect:**Application review** – Our team will take a look and get in touch if your experience matches what we’re looking for**Online interview** – You’ll meet one of our team, learn more about the role, and complete a short currency conversion exercise**Bureau visit** – Meet the Bureau Manager, see the bureau in action, and ask any questions you have**Offer** – If it’s a good fit, we’ll offer you the role and support you through onboarding **About Travelex**We’re a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we’ve helped millions of people access international money—quickly, safely, and simply. At Tesco Travel Money, we bring that expertise to local communities across the UK. **Ready to apply?**We’re proud to be an inclusive employer. Whoever you are, wherever you’re from, you’ll be welcomed here. If you’re ready to take the next step in your career, click **Apply** and start your journey with us. **We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**