Tesco Travel Money Advisor

TN United Kingdom; Hexham; On-site; Full time

Job description

Job Type : Permanent

Salary: £12.50 per hour + Monthly Bonus

Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota.

Benefits:

• A wide range of insurances such as Private Medical, Dental and Critical Illness. It also includes discounted products such as Health Checks (Screens), Allergy + Intolerance and Other Health Tests.
• Employee wellness programmes that offer guidance and tips on all aspects of wellbeing such as physical, mental and financial.
• A wide range of employee discounts provided by Bravo Benefit.
• Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime.
• 25 days holiday (pro-rata), with bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to sell days.
• Opportunity to earn a monthly bonus on top of base salary for hitting targets.
• Pension with a great Pension Provider – Scottish Widows.

Job Overview:

Travelex attributes its success and growth to its hard-working people. If you identify yourself as someone who truly cares about providing exemplary service, loves to travel, and enjoys sharing your knowledge and experience with others, then we want you as our next Travel Service Partner (RSA).

As an integral part of the Tesco Team, you will support our retail customers with their Foreign Exchange options and ensure that their travel experience starts off in the best way possible.

What will you be doing?

• Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements.
• Establishing yourself as a travel money ambassador and trusted advisor, providing support and advice on Travelex products and services.
• Engaging with customers to process all foreign exchange transactions accurately and efficiently.
• Delivering on key performance goals both procedural, operational, and customer-focused.
• Utilising your keen eye for detail to process daily online FX requests and deliveries.
• Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures.

What do I need to have?

• Numerically proficient – You’ll need to have a firm grasp of numbers as you’ll be handling large amounts of cash and currency regularly.
• IT proficient – You’ll be dealing with computers and in-house till systems throughout the day. A basic understanding will give you a great start.
• Great Communicator - You’ll find talking with people and building relationships comes naturally to you.
• Desire to succeed – You’ll have the drive to want to make a difference and care about the impact you have.

What does the interview process look like?

1. Initial screening call with our Talent Acquisition Partners or Bureau Managers.
2. Online interview with a Talent Acquisition Partner and a small numerical and accuracy test.
3. Visit the bureau to meet with the Bureau Manager and see the working environment.
4. Offer to join Travelex if successful; feedback provided if unsuccessful.

About Travelex

We are a market-leading specialist provider of foreign exchange. Founded in 1976, we have built a network of foreign exchange stores and developed Travelex as a trusted brand in international money.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.