Tesco Travel Money Advisor

TN United Kingdom; Gloucester; On-site; GBP 40,000 - 60,000; Part time

Job summary

Join a forward-thinking company as a Travel Money Advisor, where you'll thrive in a dynamic retail environment. This role involves nurturing customer relationships and providing expert advice on foreign exchange options. With flexible working hours and a supportive team, you will play a vital role in ensuring customers' travel experiences start off seamlessly. Enjoy a competitive salary, opportunities for bonuses, and a comprehensive benefits package that values your contributions and well-being. If you have a passion for helping others and a desire to succeed, this is the perfect opportunity for you.

Benefits

Flexible benefits package

Cycle to Work Scheme

Employee wellness programme

Employee discounts

Flexible hours

25 days holiday (pro-rata)

Monthly bonus opportunities

Qualifications

• Strong numerical skills for handling cash and currency.
• Proficient in IT and comfortable with in-house systems.

Responsibilities

• Build relationships with customers to understand their travel needs.
• Process foreign exchange transactions accurately and efficiently.
• Deliver on performance goals and adhere to compliance standards.

Skills

Numerical proficiency

IT proficiency

Communication skills

Customer relationship building

Desire to succeed

Job description

Tesco Travel Money Advisor – Tesco Bank, Gloucester Brockworth – Part Time

Job Type: Permanent - Part Time

Hours per week: 15.5 hours

Salary: £12.50 per hour + Monthly Bonus

Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota.

Benefits:

1. A leading flexible benefits package including but not limited to critical illness, dental insurance, and private medical insurance.
2. Cycle to Work Scheme and an employee wellness programme that offers wellbeing and financial advice.
3. A wide range of employee discounts provided by Bravo Benefit.
4. Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime.
5. 25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to buy more days.
6. Opportunity to earn a monthly bonus on top of base salary for hitting targets.

As an integral part of the Tesco Team, you will be placed at the heart of a bustling Retail environment, supporting our retail customers with their Foreign Exchange options and ensuring that their travel experience starts off in the best way possible.

What will you be doing?

1. Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements then tailoring their experience based on their destination.
2. Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services.
3. Engaging with customers to process all foreign exchange transactions accurately and efficiently.
4. Delivering on key performance goals both procedural, operational and customer focused.
5. Utilising your keen eye for detail to process daily online FX requests and deliveries.
6. Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures.

What do I need to have?

1. Numerically proficient: You’ll need to have a firm grasp of numbers as you will be handling large amounts of cash and covering vast amounts of currency regularly.
2. IT proficient: You’ll be dealing with computers and in-house till systems and ordering systems throughout the day. You will receive full training on our systems; however, a basic understanding will give you a great start.
3. Great Communicator: You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs.
4. Desire to succeed: You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.

What does the interview process look like?

1. Our team of Talent Acquisition Partners or Bureau Managers will review your application and get in touch with you if they think your experience fits the brief and conduct an initial screening call.
2. You’ll then be invited to an online interview with one of our Talent Acquisition Partners.
3. If successful you will then be invited to visit the bureau where you will meet with the Bureau Manager face-to-face.
4. If the bureau visit goes well, we’ll reach out and offer the opportunity to join Travelex as our newest employee.

About Travelex: We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.