Tesco Travel Money Advisor

jobs24.co.uk; Bury St Edmunds; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in foreign exchange is seeking a Travel Service Partner. This role is pivotal in providing exceptional service to customers, ensuring their travel money needs are met efficiently. You will engage with customers, process transactions, and build lasting relationships while working in a dynamic retail environment. The position offers flexible hours, a supportive team, and opportunities for growth and bonuses. If you are passionate about travel and customer service, this is the perfect opportunity to embark on a rewarding career journey.

Benefits

Employee wellness programmes

Employee discounts

Flexible hours

25 days holiday

Monthly bonus opportunities

Pension plan

Private Medical Insurance

Dental Insurance

Critical Illness Insurance

Qualifications

• Strong customer service skills with the ability to nurture relationships.
• Numerical proficiency for handling cash and currency transactions.

Responsibilities

• Engaging with customers to process foreign exchange transactions accurately.
• Tailoring customer experiences based on travel and currency needs.

Skills

Customer Relationship Management

Numerical Proficiency

Communication Skills

Adaptability

Desire to Succeed

Tools

In-house Till Systems

Ordering Systems

Computer Proficiency

Job description

Current Job Not Taking You Places? Exchange your job for a new career with limitless destinations at Travelex. Travelex attributes its success and growth down to its hard-working people. It's their desire to deliver exceptional results, service, and positive experiences to our customers every day that sets us apart from the rest. If you identify yourself as someone who truly cares about providing exemplary service, loves to travel, and enjoys sharing your knowledge and experience with others, then we want you as our next Travel Service Partner (RSA).

As an integral part of the Tesco Team, you will be placed at the heart of a bustling retail environment, supporting our retail customers with their Foreign Exchange options and ensuring that their travel experience starts off in the best way possible. We want to ensure that we are there to support our customers by being adaptable to their requirements and delivering on our promise to fulfill their travel money needs!

What will you be doing?

1. Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements, then tailoring their experience based on their destination.
2. Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services.
3. Engaging with customers to process all foreign exchange transactions accurately and efficiently.
4. Delivering on key performance goals both procedural, operational, and customer-focused.
5. Utilising your keen eye for detail to process daily online FX requests and deliveries.
6. Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures.
7. Numerically proficient - You'll need to have a firm grasp of numbers as you'll be handling large amounts of cash and covering vast amounts of currency regularly.
8. IT proficient - You'll be dealing with computers and in-house till systems and ordering systems throughout the day. You will receive full training on our systems; however, a basic understanding will give you a great start.
9. Great Communicator - You'll find talking with people and building relationships comes naturally to you. You'll not only be a great talker, but a good listener who is understanding of people and their needs.
10. Desire to succeed - You'll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have, and the way you make people feel.

Step 2 - You'll then be invited to an online interview with one of our Talent Acquisition Partners. Here, we'll give you more insight into Travelex and the role whilst finding out a bit more about you. Given you'd be working with vast amounts of money on a regular basis, there will also be a small numerical and accuracy test that you'll complete.

Step 3 - If successful, you will then be invited to visit the bureau where you will meet with the Bureau Manager face-to-face and have the opportunity to see what the working environment looks like. The Bureau Manager will be able to tell you more about the day-to-day responsibilities and answer any remaining questions you have.

Step 4 - If the bureau visit goes well, we'll reach out and offer the opportunity to join Travelex as our newest employee. If you're unsuccessful, we'll still reach out to you to provide detailed feedback. We owe you that much as an employer who's dedicated your time to meet with us.

Please note, as part of the onboarding process, you will be required to clear our reference check company standards. We have a dedicated team who will support you through this process.

About Travelex

We are one of the market-leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers' access to international money, however and whenever. Exciting? We think so! Your journey starts here, so take the first step to become part of the Travelex Team by clicking apply!

Benefits

• Employee wellness programmes that offer guidance and tips on all aspects of wellbeing such as physical, mental and financial.
• A wide range of employee discounts provided by Bravo Benefit.
• Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime.
• 25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to sell days.
• Opportunity to earn a monthly bonus on top of base salary for hitting targets.
• Pension with a great Pension Provider - Scottish Widows.
• A wide range of insurances such as Private Medical, Dental, and Critical Illness. It also includes discounted products such as Health Checks (Screens), Allergy + Intolerance and Other Health Tests.