Tesco Travel Money Advisor

Travelex Central Services; Ballymena; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Private Medical

Dental

Critical Illness Insurance

Wellbeing support

Flexible shifts

25 days holiday + bank holidays (pro‑r

Monthly bonus

Pension plan

Career development

Job summary

Travelex continues to expand its Tesco Travel Money Advisor team in Ballymena, offering 16 hours per week on a part-time basis. The role carries a £13.50 per hour rate with a monthly bonus, and a fixed-term contract.

You will help customers with travel money needs, provide expert advice, and process transactions in a fast-paced environment. Join a supportive team, receive optional benefits, and enjoy flexible shifts and development opportunities as part of the Tesco Travel Money network across

Qualifications

• Excellent communication and customer service skills.
• Ability to listen actively to understand customer needs.
• Desire to learn, grow and develop as part of a team.

Responsibilities

• Welcoming customers, building relationships and delivering fantastic customer service.
• Understanding what matters most to each customer and helping with travel money needs.
• Providing expert advice on products and services after training.
• Processing foreign exchange transactions and online orders accurately.
• Working as a team to drive performance, deliver excellence and celebrate success.

Skills

Great communication

Customer service

Active listening

Team player

Positive attitude

Job description

Tesco Travel Money Advisor – Ballymena

Hours per week: 16 hours (up to 30 hours available)

Salary: £13.50 per hour + Monthly Bonus

Contract: Fixed term, Part Time

What the job involves

• Welcoming customers, building relationships and delivering fantastic customer service.
• Understanding what matters most to each customer and helping them with their travel money needs.
• Putting your training into action and offering expert advice on our products and services.
• Working in a fast-paced environment processing foreign exchange transactions and online orders accurately so our customers leave happy.
• Working together as a team driving performance, delivering excellence and celebrating success together.
• Following company processes and paying attention to the detail to ensure everything stays on track.

What we’re looking for

• A great communicator who has a passion for great customer service.
• Someone who actively listens to understand our customer needs and create a fantastic customer experience.
• A positive, can-do attitude where no challenge is too big and a desire to make a difference each day.
• A real team player who’s ready to learn, grow and develop as part of our amazing team.

What’s in it for you

• Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
• Wellbeing support: Programmes to help with physical, mental, and financial wellness.
• Flexible shifts: Patterns to suit different lifestyles, with overtime available
• 25 days holiday + bank holidays (pro-rata)
• Monthly bonus: Earn extra when you hit your targets
• Pension plan: With Scottish Widows
• Career development: Access to training, learning pathways, and internal opportunities to grow

What happens next

1. Application review – Our team will take a look and get in touch if your experience matches what we’re looking for
2. Online interview – You’ll meet one of our team, learn more about the role, and complete a short currency conversion exercise
3. Bureau visit – Meet the Bureau Manager, see the bureau in action, and ask any questions you have
4. Offer – If it’s a good fit, we’ll offer you the role and support you through onboarding

About Travelex

We’re a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we’ve helped millions of people access international money—quickly, safely, and simply. At Tesco Travel Money, we bring that expertise to local communities across the UK.

Founded in 1976, Travelex has grown to become one of the market leading specialist providers of foreign exchange products, solutions and services, operating across the entire value chain of the foreign exchange industry in more than 20 countries. We have developed a growing network of over 900 ATMs and more than 1,100 stores in the some of the world’s top international airports and in major transport hubs, premium shopping malls, high street locations, supermarkets and city centres. Travelex has built a growing online and mobile foreign exchange platform, and we also process and deliver foreign currency orders for major banks, travel agencies and hotels worldwide. In addition, we source and distribute large quantities of foreign currency banknotes for customers on a wholesale basis – including for central banks and international financial institutions. We also offer a range of remittance and international money transfer products around the world.

We’re proud to be an inclusive employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Whoever you are, wherever you’re from, you’ll be welcomed here.