Tesco Travel Money Advisor

Travelex Central Services; Hemel Hempstead; On-site; GBP 16,000 - 21,000; Part time

Benefits offered by this job

Monthly bonus

Flexible shifts

Holiday entitlement (pro-rata)

Job summary

Travelex Central Services' Tesco Travel Money project in Hemel Hempstead is hiring a Travel Money Advisor on a part-time basis. You’ll welcome customers, guide them through foreign exchange options, and deliver outstanding service in a fast-paced environment.

You’ll work around 23.5 hours per week at £13.50 per hour, with a monthly bonus incentive and flexible shifts. This role offers a friendly team, on-the-ground training, and real opportunities to grow your career in travel money.

Qualifications

• Experience delivering high levels of customer service.
• Ability to listen to customer needs and tailor advice.
• Willingness to learn about foreign exchange products.
• Works well in a fast-paced team environment.

Responsibilities

• Welcoming customers, building relationships and delivering fantastic customer service.
• Understanding what matters most to each customer and helping them with their travel money needs
• Putting your training into action and offering expert advice on our products and services.
• Working in a fast-paced environment processing foreign exchange transactions and online orders accurately so our customers leave happy.
• Working together as a team driving performance, delivering excellence and celebrating success together.

Skills

Customer service

Communication skills

Teamwork

Active listening

Positive attitude

Job description

Travel Money Advisor – Tesco Travel Money

Location: Hemel Hempstead

Hours: 23.5 per week

Pay: £13.50 per hour + monthly bonus incentive

Contract: Permanent, Part Time

A job where you can grow, connect, and make a real impact. At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence.

As a Travel Service Partner, you’ll be part of a friendly team in one of our Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time. Whether you’re looking to build your skills, take on new challenges, or grow your career, this role offers a great place to start.

What the job involves

• Welcoming customers, building relationships and delivering fantastic customer service.
• Understanding what matters most to each customer and helping them with their travel money needs
• Putting your training into action and offering expert advice on our products and services.
• Working in a fast-paced environment processing foreign exchange transactions and online orders accurately so our customers leave happy.
• Working together as a team driving performance, delivering excellence and celebrating success together.
• Following company processes and paying attention to the detail to ensure everything stays on track.

What we’re looking for

• A great communicator who has a passion for great customer service.
• Someone who actively listens to understand our customer needs and create a fantastic customer experience.
• A positive, can-do attitude where no challenge is too big and a desire to make a difference each day.
• A real team player who’s ready to learn, grow and develop as part of our amazing team.

What’s in it for you

• Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
• Wellbeing support: Programmes to help with physical, mental, and financial wellness.
• Flexible shifts: Patterns to suit different lifestyles, with overtime available 25 days holiday + bank holidays (pro-rata)
• Monthly bonus: Earn extra when you hit your targets
• Pension plan: With Scottish Widows
• Career development: Access to training, learning pathways, and internal opportunities to grow

What happens next

• Application review – Our team will take a look and get in touch if your experience matches what we’re looking for
• Online interview – You’ll meet one of our team, learn more about the role, and complete a short currency conversion exercise
• Bureau visit – Meet the Bureau Manager, see the bureau in action, and ask any questions you have
• Offer – If it’s a good fit, we’ll offer you the role and support you through onboarding

About Travelex

We’re a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we’ve helped millions of people access international money—quickly, safely, and simply. At Tesco Travel Money, we bring that expertise to local communities across the UK.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Founded in 1976, Travelex has grown to become one of the market leading specialist providers of foreign exchange products, solutions and services, operating across the entire value chain of the foreign exchange industry in more than 20 countries. We have developed a growing network of over 900 ATMs and more than 1,100 stores in the some of the world’s top international airports and in major transport hubs, premium shopping malls, high street locations, supermarkets and city centres. Travelex has built a growing online and mobile foreign exchange platform, and we also process and deliver foreign currency orders for major banks, travel agencies and hotels worldwide. In addition, we source and distribute large quantities of foreign currency banknotes for customers on a wholesale basis - including for central banks and international financial institutions. We also offer a range of remittance and international money transfer products around the world.