Tesco Travel Money Advisor

Travelex; Ballymena; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Private Medical

Dental

Critical Illness Insurance

Wellbeing support

Flexible shifts

25 days holiday + bank holidays (pro‑r

Monthly bonus

Pension plan

Career development

Job summary

Tesco Travel Money Advisor – Ballymena is a part-time role, 16 hours per week (up to 30 available) with a fixed-term contract until March 2027. The role offers an hourly rate of £13.50 plus a monthly bonus, in partnership with Travelex, supporting customers with foreign exchange needs in a fast-paced bureau setting.

As a Travel Service Partner, you will deliver excellent service, learn about our products, and work with teammates to drive performance while following processes to ensure accuracy

Qualifications

• Welcoming customers and delivering fantastic customer service.
• Active listening to understand customer needs.
• Positive, can-do attitude and willingness to grow with the team.
• Strong teamwork and collaboration to meet targets.

Responsibilities

• Welcoming customers, building relationships and delivering fantastic customer service.
• Understanding customer needs and helping with travel money needs.
• Providing expert advice on products and services.
• Processing foreign exchange transactions accurately in a fast-paced environment.
• Working with the team to drive performance and maintain accuracy.

Skills

Customer service

Communication

Team player

Active listening

Positive attitude

Job description

Tesco Travel Money Advisor – Ballymena (FTC till March 2027)

Hours per week : 16 hours (up to 30 hours available)

Salary: £13.50 per hour + Monthly Bonus

Contract: Fixed term Contract, Part Time

A job where you can grow, connect, and make a real impact

At Tesco Travel Money,in partnership withTravelex, wepride ourselves on delivering fantastic customer service andhelping ourcustomers start their journeys with confidence. As a TravelService Partner,you’llbe part of a friendly team in one of ourBureau, supportingourcustomerswith theirtravel moneyneeds and delivering brilliant service every time.

Whetheryou’relooking to build your skills, take on new challenges, or grow your career, this role offersa great placeto start.

What the job involves

• Welcoming customers, buildingrelationshipsand delivering fantastic customer service.

• Understanding what matters most to each customerand helping them with their travel money needs

• Putting your training into action and offering expert advice onourproducts and services.

• Working in a fast-paced environment processingforeign exchange transactions and online orders accurately so our customers leave happy.

• Working together as a team driving performance, deliveringexcellenceand celebrating success together.

• Following company processes and payingattention to the detail to ensure everything stays on track.

Whatwe’relooking for

• A great communicator who has a passion for great customer service.

• Someone who actively listens to understand our customer needs and create a fantastic customer experience.

• A positive,can-doattitude where no challenge istoobigand a desire to make a difference each day.

• Areal teamplayerwho’sready tolearn, growand develop as part of our amazing team.

What’sin it for you

• Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.

• Wellbeing support : Programmes to help with physical, mental, and financial wellness.

• Flexible shifts : Patterns to suit different lifestyles, with overtime available

• 25 days holiday + bank holidays (pro-rata)

• Monthly bonus : Earn extra when you hit your targets

• Pension plan : With Scottish Widows

• Career development : Access to training, learning pathways, and internal opportunities to grow

What happens next

Once you apply,here’swhat to expect:

1.Application review – Our team will take a look and get in touch if your experience matches whatwe’relooking for

2.Online interview –You’llmeet one of our team, learn more about the role, and complete a shortcurrency conversionexercise

3.Bureau visit – Meet theBureauManager, see the bureau in action, and ask any questions you have

4.Offer – Ifit’sa good fit,we’lloffer you the role and support you through onboarding

About Travelex

We’rea leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976,we’vehelped millions of people access international money—quickly, safely, and simply. At Tesco Travel Money, we bring thatexpertiseto local communities across the UK.

We’reproud to be an inclusive employer. We do not discriminateon the basis ofrace, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#NI