Tesco Travel Bureau Manager

Travelex Central Services; Leicester; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Private Medical insurance

Dental insurance

Critical Illness Insurance

Discounted health checks

Wellbeing support

25 days holiday plus bank holidays (pr

Job summary

Travelex operates Tesco Travel Money in Beaumont Leys and seeks a Bureau Manager to lead the team, drive performance and ensure top‑tier customer service. The role covers managing daily operations, target delivery, data review for continuous improvement, and compliance with internal standards.

You will oversee FX transactions and online orders, applying training to advise customers on products and services.

Qualifications

• Leadership experience in a retail environment.
• Strong communication and eye for detail.
• Experience in driving revenue and performance.
• Background in delivering excellent customer service.
• Ability to train and develop a team.

Responsibilities

• Lead, support and champion your team to deliver excellence daily.
• Work towards KPIs and achieve targets.
• Review data to drive performance and continuous improvement; celebrate success.
• Ensure the Bureau passes internal audits and adheres to SOPs.
• Process foreign exchange transactions and online orders accurately; provide expert product advice.
• Deliver training in practice and apply it on the floor.
• Follow company processes and maintain attention to detail to stay on track.

Skills

People leadership

Communication

Revenue delivery

Customer service

Attention to detail

Team leadership

Job description

Bureau Manager – Tesco Travel Money - Beaumont Leys Location: Tesco Beaumont Leys Hours: 37.5 hours per week Salary: £28,548.00 annum Contract: MAT Leave cover for 9 months

What we’re looking for

• Passionate people leader who leads from the front, bringing out the best the team
• Great communicator with an eye for detail, leaving no stone unturned
• Experience in driving and delivering revenue, performance and excellence every day
• Strong retail-based background with a passion for great customer service and displaying a positive can do attitude

What you’ll be doing

• Leading, supporting and championing your team to deliver excellence every day
• Working towards KPI’s and delivering on targets
• Reviewing the data to drive performance and continuous improvement and celebrating success together
• Ensuring the Bureau consistently meets compliance metrics, successfully passes internal audits, and operates to our business standard operating procedures.
• Working in a fast-paced environment delivering fantastic customer service, processing foreign exchange transactions and online orders accurately so our customers leave happy.
• Putting your training into action and offering expert advice on our products and services.
• Following company processes and paying attention to the detail to ensure everything stays on track

What’s in it for you

• Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
• Wellbeing support: Programmes to help with physical, mental, and financial wellness.
• Flexible shifts: We get it - life isn’t one size fits all. That’s why we offer a variety of flexible shift patterns to suit different lifestyles. In return, we simply ask for a bit of flexibility from you, too. Plus, during busy seasons, voluntary overtime is often available if you’d like to boost your hours (and your pay).
• 25 days holiday + bank holidays (pro-rata)
• Monthly bonus: Earn extra when you hit your targets
• Pension plan: With Scottish Widows
• Career development: Access to training, learning pathways, and internal opportunities to grow

These include Criminal Conviction, Credit, and Sanctions checks, in line with our compliance requirements

About Travelex

We’re a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we’ve helped millions of people access international money—quickly, safely, and simply. At Tesco Travel Money, we bring that expertise to local communities across the UK.

Founded in 1976, Travelex has grown to become one of the market leading specialist providers of foreign exchange products, solutions and services, operating across the entire value chain of the foreign exchange industry in more than 20 countries. We have developed a growing network of over 900 ATMs and more than 1,100 stores in the some of the world’s top international airports and in major transport hubs, premium shopping malls, high street locations, supermarkets and city centres. Travelex has built a growing online and mobile foreign exchange platform, and we also process and deliver foreign currency orders for major banks, travel agencies and hotels worldwide. In addition, we source and distribute large quantities of foreign currency banknotes for customers on a wholesale basis - including for central banks and international financial institutions. We also offer a range of remittance and international money transfer products around the world.

We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability