Tesco Store Manager

Retail Human Resources plc; Horsham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading retail organization seeks a Store Manager in Horsham to lead and develop a high-performing team. The role requires excellent communication and decision-making skills to enhance customer experience and drive sales. Responsibilities include recruiting, training, and managing store operations, ensuring safety compliance, and fostering an inclusive culture. Competitive benefits include holiday time, discounts, and wellness services.

Benefits

20 days holiday plus personal day

Flexible working options

Colleague discounts

Free wellbeing services

Life cover and pension

Uniform provided

Access to colleague networks

Qualifications

• Great communicator sharing knowledge and best practices.
• Natural and welcoming with customers, building strong relationships.
• Energetic and resilient in challenging environments.
• Capable of quick decision-making based on customer needs.
• Aware of competitor actions and innovative in improving the store.

Responsibilities

• Recruit and train best team members.
• Coach team on product knowledge and customer service.
• Drive trade activity to grow sales and profit.
• Ensure store operates legally and safely.
• Identify and resolve root issues for sustainable solutions.

Skills

Communication

Customer service

Decision making

Team leadership

Resilience

Job description

Tesco: Store Manager

Contract: Permanent

Shift Pattern: Varies from day to day but are planned in advance

You will be responsible for:

• Recruiting and training the best people for your team, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
• Coach your team to be passionate and knowledgeable about the products in your store, building its brand and providing customers with the right range, quality and service to ensure they keep coming back.
• Lead your team in the driving of trade activity, and use your expertise and knowledge to grow sales and maximise profit.
• Lead and build your managers knowledge to deliver and sustain Store Change Plan and resource planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
• The safety of your colleagues is your top priority, and you ensure your store is always trading legally by coaching the team to use all security tools available to provide a safer place to work.

You will need:

• You are a great communicator who will share knowledge, experience and best practices, you understand the importance of what you do and work collaboratively with your team to deliver results.
• You are natural and welcoming with customers, putting them at the heart of whatever you. You take the time to listen and understand others, building strong relationships with your colleagues and customers.
• You use your energy and resilience to keep momentum going when working in challenging environments. You own the decision making for the store, and can act quickly, making decisions based on what is right for customers and colleagues.
• You have energy and drive to deliver beyond expectation. You do the right thing whether everything is going well or times are tough, and know how to consistently be at your best, you inspire confidence in those around you.
• You are aware of what our competitors are doing and you are always looking for ways to build and deliver new initiatives to help improve our store for customers.

What's in it for you:

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life’s moments, big and small
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.

About us:

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process.