Tesco Shift Leader - F and F - Poole Fleets Corner Extra

Tesco; Poole; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading UK retail firm in Poole is looking for a Shift Leader to coordinate the store team and enhance customer service. This role involves overseeing daily operations, supporting colleagues, and ensuring a clean shopping environment. The ideal candidate should have strong leadership and customer service skills. Attractive benefits include flexible working, colleague discounts, and a minimum of 16 guaranteed hours weekly.

Benefits

20 days holiday plus personal day

Flexible working options

10% colleague discount

Qualifications

• Strong customer service skills and ability to meet customer needs.
• Effective communication skills to keep the team informed.
• Leadership capability to oversee store operations.

Responsibilities

• Coordinate the store team for a smooth shopping experience.
• Support colleagues in meeting daily priorities.
• Open and close the store with safety in mind.
• Provide excellent customer service.

Skills

Customer service

Communication

Leadership

Job description

Overview

Tesco UK • Poole • Temporary • Apply by 21-Oct-2025

Availability Window: Days From time To time Mon 08:00:00 18:00:00 Wed 13:00:00 23:00:00 Thu 08:00:00 18:00:00 Fri 09:00:00 19:00:00 Sat 09:00:00 19:00:00

Pay and hours

Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may apply depending on location. It is Tesco policy to offer new colleagues a minimum of 16 guaranteed hours each week; roles may also be available with a minimum of 12 hours a week.

What you’ll do

It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. You\'ll face challenges as you oversee the store from the shop floor and strive to make things better for customers, colleagues and communities, every day. As a Shift Leader you’ll:

• Work in a fast-paced retail environment, with variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to ensure they leave the store with what they came for
• Look for ways to improve service, including coaching colleagues and giving feedback to the team
• Guide and support colleagues in-store, ensuring a safe place to work and shop
• Maintain an understanding of store performance and assist managers in delivering actions to improve operations
• Lead from the front and set a great example for your colleagues

Responsibilities

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting colleagues, ensuring daily priorities are met and breaks are taken
• Opening and closing the store, completing duty cover, and ensuring safety decisions are right for everyone
• Being the go-to person for colleagues in the absence of a manager for day-to-day queries
• Keeping the store clean, tidy, and well-presented
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a great, inclusive team atmosphere
• Providing great customer service by listening to customers and putting them first
• Keeping the team informed on communications, changes, or updates
• Staying knowledgeable about store performance and seeking ways to improve operations
• Coordinating store improvements and removing obstacles to service
• Following health and safety routines and ensuring colleagues do the same
• Recognising and celebrating colleagues providing great service

What you’ll need

• Be a great role model by delivering thoughtful customer service that meets customer needs
• Build strong, inclusive relationships with colleagues
• Be clear in communication and keep the team well-informed
• Comfortable taking the lead and overseeing the store in the absence of the Manager
• Make good decisions and stay flexible to adapt to changes
• Be motivating to inspire the team to deliver beyond expectations
• Be curious and look for ideas to serve customers and communities better

Benefits and inclusion

• Holiday starting at 20 days plus personal day rising to 22 days after 12 months (plus Bank holidays)
• Flexible working from day one
• Colleague discounts (10% off and 15% at pay day weekends) with a Card to share with family
• Free wellbeing resources and support
• Life cover of five times pay and a pension with employer matching up to 7.5%
• Flexible benefits including discounts, shares, and cycle to work schemes
• Uniform provided and supportive policies
• Access to colleague networks for diverse perspectives
• Additional information about available benefits (read more in the benefits section)

About us

Our vision at Tesco is to become every customer\'s favourite way to shop, whether at home or on the move. Our core purpose is to serve customers, communities and the planet a little better every day, acting as a responsible and sustainable business.

Diversity, equity and inclusion (DEI) means everyone feels represented and welcome at work. Tesco is a place where Everyone\'s Welcome.

We support flexible working and understand life looks different for everyone. Talk to us about how we can accommodate your needs during your application process.

We are proud to be accredited Disability Confident Leader and offer an accessible recruitment process. For information on accessibility support, please read the guidance here.

Please note: Tesco will recruit individuals who have passed the school leaver\'s age. The school leavers age varies by country; more information is available via inquiry.

This role may close earlier than the advertised end date due to high volumes of applicants. Feedback is offered to those who attend interviews. For more about us, visit www.tescoplc.com