Tesco Shift Leader - Days - Wallasey Liscard Express

Tesco UK; Wallasey; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Wallasey seeks a Shift Leader to manage store operations. Responsibilities include overseeing shifts, ensuring excellent customer service, and supporting team members in a fast-paced environment. Ideal candidates are over 18, possess strong communication skills, and can lead a team effectively. The role offers guaranteed hours, with payment starting from £14.76 per hour, with further potential increases for certain locations.

Qualifications

• Must be 18 years or older to apply.
• Strong customer service orientation.
• Ability to build positive team relationships.

Responsibilities

• Oversee store operations during shifts.
• Maintain store standards and cleanliness.
• Support team colleagues and ensure safety.

Skills

Customer service

Team coordination

Communication

Leadership

Flexibility

Decision making

Job description

Availability Window

Sun: 14:15:00 - 23:15:00, Tue: 17:15:00 - 23:15:00, Sat: 14:15:00 - 23:15:00

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The availability windows are the periods of time in the week we’d like you to be available to work. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you are available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you.

Customers are at the heart of everything we do.

It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You’ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.

As a Shift Leader you’ll:

• Work in a fast-paced retail environment, with bags of variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team
• Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
• Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
• Lead from the front, and set a great example for your colleagues in everything you do

Please note that you need to be 18 or over to apply for this role.

We are looking for someone who can:

• Be a great role model, by always giving thoughtful customer service that ensures every customer’s needs are met
• Build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
• Be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
• Be comfortable taking the lead, and overseeing the store in the absence of your Manager
• Be a good decision maker, who is flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
• Be motivating, so you can inspire your team to deliver beyond expectations
• Be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day

At Tesco, we are committed to providing a fully inclusive and accessible recruitment process. We are proud to have been accredited Disability Confident Leader.

We welcome chats about flexible working and are happy to support colleagues with different needs and circumstances.

Tesco is an equal opportunities employer and welcomes applications from all candidates. We are committed to diversity, equity, and inclusion in the workplace.