Tesco Shift Leader - Days - Wallasey King St Express

Tesco UK; Wallasey; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company in Wallasey is seeking a Shift Leader to manage duty shifts and ensure excellent customer service. Responsibilities include team coordination, maintaining store presentation, and ensuring a safe environment. Candidates must be at least 18 years old. This role offers varying hours with a competitive pay structure starting at £14.76 per hour.

Qualifications

• Must be 18 or over to apply.
• Ability to work in a fast-paced environment.
• Strong leadership skills.

Responsibilities

• Coordinate the team to deliver great customer service.
• Ensure store is clean and well-stocked.
• Open and close the store safely.

Skills

Customer service

Team coordination

Communication

Job description

Availability Window

Sun: 05:30:00 - 16:00:00, Tue: 14:00:00 - 23:15:00, Sat: 05:30:00 - 16:30:00

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you.

Customers are at the heart of everything we do.

As a Shift Leader, you will work in a fast-paced retail environment, with bags of variety. You will take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations. You will be there for customers, listening to them and helping to make sure they leave the store with what they came for.

Key responsibilities include:

• Working in a fast-paced retail environment, with bags of variety
• Taking ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Being there for customers, listening to them and helping to make sure they leave the store with what they came for
• Looking for ways to improve service, including coaching your colleagues and giving feedback to the team
• Guiding and supporting your colleagues in-store, making sure it stays a safe place to work and shop
• Maintaining a great understanding of how your store is performing, and assisting managers in delivering any actions that help improve the running of the store
• Leading from the front, and setting a great example for your colleagues in everything you do

You will also be responsible for:

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
• Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety
• Being the go-to person for colleagues in the absence of a manager for day-to-day queries
• Making sure the store is always clean, tidy, and well-presented
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a great team atmosphere, that's inclusive of everyone
• Providing great customer service, by listening to our customers and putting them first in everything you do

We are committed to being an inclusive and accessible employer. Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. We are a place where Everyone's Welcome, and we are proud to have been accredited Disability Confident Leader.

If you are interested in this role, please note that you must be 18 or over to apply. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.