Tesco Shift Leader - Days - The Forum Exp

Tesco UK; Gloucester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Gloucester is seeking a Shift Leader to oversee store operations, ensuring excellent customer service and efficient team coordination. The role requires strong leadership skills, ability to work in a fast-paced environment, and a commitment to maintaining store standards. Ideal candidates will be 18 or older and able to provide outstanding service while supporting colleagues effectively.

Qualifications

• Must be 18 or over to apply.
• Experience in retail is preferred.
• Strong understanding of customer service expectations.

Responsibilities

• Coordinate the store team for a great shopping experience.
• Support colleagues in delivering daily priorities.
• Ensure the store is clean, tidy, and well-presented.
• Lead by example and provide excellent customer service.

Skills

Customer service

Team coordination

Leadership

Problem-solving

Job description

Availability Window

Sun: 13:00-22:00, Mon: 05:30-14:00, Tue: 05:30-14:00, Sat: 13:00-22:00

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The availability windows are the periods of time in the week we’d like you to be available to work. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be.

Customers are at the heart of everything we do.

As a Shift Leader, you’ll work in a fast-paced retail environment, with variety, taking ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations.

• Work in a fast-paced retail environment, with bags of variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team
• Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
• Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
• Lead from the front, and set a great example for your colleagues in everything you do

Please note that you need to be 18 or over to apply for this role.

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
• Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety
• Being the go-to person for colleagues in the absence of a manager for day-to-day queries
• Making sure the store is always clean, tidy, and well-presented
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a great team atmosphere, that is inclusive of everyone
• Providing great customer service, by listening to our customers and putting them first in everything you do
• Keeping the team well-informed and up to speed on any communications, changes, or updates
• Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
• Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
• Following health and safety routines and procedures, and ensuring colleagues do the same
• Recognising and celebrating colleagues within the team who are providing great service

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is “Serving our customers, communities and planet a little better every day.”

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work.

We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles.