Tesco Shift Leader - Days - Tempest Rd Express

Tesco UK; Waterlooville; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company in Waterlooville seeks a Shift Leader to oversee store operations. You will lead a team in delivering excellent customer service while ensuring safety and store performance. The role offers flexible working with a minimum of 16 guaranteed hours per week. Ideal candidates should have a passion for retail and team coaching.

Qualifications

• Must be 18 years or older to apply.
• Experience in a retail environment is beneficial.

Responsibilities

• Run duty shifts and coordinate the team.
• Provide excellent customer service.
• Coach colleagues and give feedback.
• Maintain a safe store environment.
• Support managers in improving store performance.
• Set a great example for the team.

Skills

Customer service

Team coordination

Coaching

Communication

Job description

Job Description

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The availability windows are: Monday 14:00-23:00, Wednesday 09:00-15:45, Thursday 14:00-23:00, Saturday 14:00-23:00. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be.

Customers are at the heart of everything we do. As a Shift Leader, you’ll work in a fast-paced retail environment, with bags of variety, and be responsible for:

• Running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Being there for customers, listening to them and helping to make sure they leave the store with what they came for
• Looking for ways to improve service, including coaching your colleagues and giving feedback to the team
• Guiding and supporting your colleagues in-store, making sure it stays a safe place to work and shop
• Maintaining a great understanding of how your store is performing, and assisting managers in delivering any actions that help improve the running of the store
• Leading from the front, and setting a great example for your colleagues in everything you do

Please note that you need to be 18 or over to apply for this role.

We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process.

We are an equal opportunities employer and welcome applications from all candidates. Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is “Serving our customers, communities and planet a little better every day.”

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working.