Tesco Shift Leader - Days - Rogerstone Newprt Express

Retail Human Resources plc; Newport; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Newport is seeking a Shift Leader. In this role, you will ensure exceptional customer service and manage the store team. Responsibilities include coordinating daily operations, ensuring store presentation, and fostering an inclusive team atmosphere. Ideal candidates are flexible decision-makers with strong leadership skills. This position offers a starting rate of £14.76 per hour with additional benefits and development opportunities.

Benefits

20 days holiday plus personal day

Flexible working from day one

Colleague discounts

Access to wellbeing resources

Life cover and pension contributions

Uniform provided

Qualifications

• Must deliver thoughtful customer service that meets customer needs.
• Build strong, long-lasting relationships with colleagues.
• Communicate clearly with the team.
• Take the lead in the absence of a manager.

Responsibilities

• Coordinate the store team for a great customer experience.
• Support colleagues in delivering daily priorities.
• Open and close the store safely.
• Ensure store cleanliness and presentation.

Skills

Great customer service

Team leadership

Effective communication

Decision making

Flexibility

Job description

Overview

Location: Rogerstone

Employer: Tesco

Reference: tesco/TP/17815593/964738/0/614

Role: Shift Leader - Days

Availability

• Mon 06:30:00 – 15:30:00
• Tue 06:30:00 – 15:30:00
• Fri 06:30:00 – 15:30:00
• Sat 14:00:00 – 23:00:00

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

Role expectations

The table shows the periods of time in the week we’d like you to be available to work - the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues; therefore if the times you are available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you.

Customers are at the heart of everything we do.

It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You’ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.

You will be responsible for

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
• Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone’s safety
• Being the go-to person for colleagues in the absence of a manager for day-to-day queries
• Making sure the store is always clean, tidy, and well-presented
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a great team atmosphere that is inclusive of everyone
• Providing great customer service by listening to our customers and putting them first
• Keeping the team well-informed and up to speed on any communications, changes, or updates
• Staying knowledgeable about store performance and looking for ways to improve and simplify operations
• Coordinating store improvements and removing obstacles to great service
• Following health and safety routines and procedures, and ensuring colleagues do the same
• Recognising and celebrating colleagues providing great service

You will need

• To be a great role model by always delivering thoughtful customer service that meets customer needs
• To build strong, long-lasting relationships with colleagues to create a positive, inclusive team atmosphere
• To be a clear communicator, using a variety of methods to keep your team informed
• To be comfortable taking the lead and overseeing the store in the absence of your Manager
• To be a good decision maker, flexible in thinking, and able to handle change to benefit customers and colleagues
• To be motivating, inspiring your team to deliver beyond expectations
• To be curious and look for ideas to serve customers, communities, and the planet better

What’s in it for you

There are many reasons Tesco is a great place to work. Here are just a few:

• There’s bags of variety; no two days are the same, with flexible hours and shift patterns
• Opportunity for development with ongoing learning and award-winning training
• An inclusive culture where everyone is welcome
• Your voice matters and ideas are welcomed
• Wellbeing support is available
• Great colleagues and a supportive team

Our benefits include:

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Flexible working from day one
• Colleague Clubcard benefits, including discounts
• Access to free wellbeing resources
• Life cover and pension with employer contributions
• Various voluntary benefits (discounts, shares, cycle to work, etc.)
• Uniform provided
• Colleague networks for diverse backgrounds

About us

Our vision at Tesco is to become every customer’s favourite way to shop, with the core purpose: "Serving our customers, communities and planet a little better every day". Tesco is committed to inclusion and accessibility in the recruitment process.

NOTE: Your offer may be conditional upon you providing your bank account details on your agreed start date. Tesco is a Disability Confident Leader and provides accessibility support during recruitment.