Tesco Shift Leader - Days - Rogerstone Newprt Express

Tesco; Newport; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading supermarket chain in Newport is looking for a Shift Leader to manage store operations and ensure excellent customer satisfaction. Responsibilities include coordinating the team, overseeing shifts, and maintaining store standards. The ideal candidate will have strong leadership skills, be a good decision-maker, and be able to inspire their team. This role offers flexible hours and development opportunities.

Benefits

Holiday starting at 20 days plus personal day

Flexible working from day one

Colleague discounts

Wellbeing resources and support

Life cover and pension contributions

Qualifications

• Great role model providing thoughtful customer service.
• Ability to build strong relationships with colleagues.
• Good decision-maker and flexible in handling change.

Responsibilities

• Coordinate the store team for a hassle-free shopping experience.
• Support colleagues and lead in the manager's absence.
• Open and close the store with a focus on safety.

Skills

Customer service

Team coordination

Flexibility

Communication

Leadership

Job description

Tesco UK • Rogerstone • Apply by 30-Sep-2025

Availability Window
Days From time To time Mon 14:00:00 23:00:00 Sat 06:30:00 15:30:00

Pay starts from £14.76 per hour and increases to £15.97 per hour for stores inside the M25. Additional payments may apply depending on location.

It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The availability window shows the periods of time in the week we’d like you to be available to work. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues; therefore if the times you are available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you.

Customers are at the heart of everything we do.

It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You’ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.

As a Shift Leader you’ll:

• Work in a fast-paced retail environment, with variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team
• Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
• Maintain an understanding of how your store is performing, and assist managers in delivering actions to improve the running of the store
• Lead from the front, and set a great example for your colleagues

Please note that you need to be 18 or over to apply for this role.

What is in it for you

There are many reasons Tesco is a great place to work. Here are just a few.

• There’s bags of variety. As Shift Leader, no two days are the same, with flexible hours and shift patterns to suit your lifestyle
• Development opportunities, including ongoing learning and access to training to help you achieve your career goals
• An inclusive place where everyone’s welcome. We celebrate the individuality of our colleagues
• Your voice matters, and we’ll always listen to your ideas and opinions
• Wellbeing support is available
• Colleagues are supported to work in a positive, inclusive environment
• Uniform provided and policies to support you for life’s moments
• Access to colleague networks and information about benefits

Our benefits include:

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Flexible working from day one
• Colleague Clubcard discounts and benefits
• Free wellbeing resources and access to support services
• Life cover and pension with matching contributions
• Benefits to suit you, including discounts, shares, and cycle to work
• Uniform provided and life-event support
• Access to colleague networks
• Read more about available benefits

You will be responsible for

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting colleagues to deliver daily priorities and take breaks
• Opening and closing the store and completing duty cover with safety in mind
• Being the go-to person for colleagues in the absence of a manager for day-to-day queries
• Keeping the store clean, tidy and well-presented
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a great, inclusive team atmosphere
• Providing great customer service by listening to customers and putting them first
• Keeping the team informed on communications, changes, or updates
• Staying knowledgeable about store performance and looking for improvements to operations
• Coordinating store improvements and removing obstacles to great service
• Following health and safety procedures and ensuring colleagues do the same
• Recognising and celebrating colleagues delivering great service

You will need

• To be a great role model by providing thoughtful customer service
• To build strong relationships with colleagues to create a positive, inclusive team
• To communicate clearly using a variety of methods
• To be comfortable taking the lead and overseeing the store in the absence of the Manager
• To be a good decision maker, flexible in thinking and able to handle change
• To be motivating and inspire your team to deliver beyond expectations
• To be curious and look for ideas to serve customers, communities and the planet better

About us

Tesco’s vision is to become every customer’s favourite way to shop. Our core purpose is "Serving our customers, communities and planet a little better every day." We strive to be a responsible and sustainable business for all stakeholders, communities, and the planet.

Diversity, equity and inclusion (DEI) at Tesco means everyone should feel represented and able to be themselves at work. Everyone’s welcome.

We welcome discussions about flexible working. If you are starting your career, balancing life, or adapting to change, talk to us during your application about how we can support.

We are proud to be Disability Confident Leader and committed to an accessible recruitment process. For accessibility information, read more here.

Please note

Tesco will recruit individuals who have passed the school leaver’s age. To find the school leavers age for your country please read more here

We can accept candidates over 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as warehouse, beverages, counters, bakery and driving roles.

Occasionally, high volumes of applicants may mean roles close earlier than the advertised end date. Feedback is offered to candidates who attend interviews.

For more information about us please visit www.tescoplc.com