Tesco Shift Leader - Days - Penistone Superstore

Tesco; Penistone; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco is seeking a Shift Lead to guide store teams and deliver outstanding customer service in a fast-paced retail environment. You will lead daily operations, coach staff, and ensure smooth in-store experiences for customers.

Your role includes coordinating shifts, communicating clearly with colleagues, and stepping in during the Manager's absence to uphold Tesco's standards and values.

Qualifications

• Experience in team lead or management in a fast-paced retail environment.
• Strong role model with a passion for delivering great service.
• Build positive, long-lasting relationships to support the team.

Responsibilities

• Lead the store team to deliver excellent customer experiences daily.
• Coach colleagues, provide feedback, and model great service.
• Act as go-to person for day-to-day operational queries.
• Maintain clear communication to keep the team informed.

Skills

Leadership

Team leadership

Coaching

Communication

Customer service

Job description

Availability Window

• Sun: 13:30:00 - 22:15:00
• Mon: 04:45:00 - 14:00:00
• Tue: 10:00:00 - 19:00:00
• Wed: 15:00:00 - 24:00:00
• Fri: 11:00:00 - 20:00:00
• Sat: 15:00:00 - 24:00:00

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You'll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Shift Lead pay starts at £15.59 per hour, rising to £16.86 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks' notice of your shifts.

Please note that you need to be 18 or over to apply for this role.

Leading the team to deliver a great experience for customers in-store.

Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.

Building positive, inclusive relationships that help colleagues perform at their best.

Confidently leading the store in the Manager's absence.

Making balanced, flexible decisions and adapting well to change.

Coaching colleagues, giving feedback and role modelling great service.

Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Experience working in a team lead or management position in a fast-paced retail environment.

Be a strong role model with a passion for delivering great service and ensuring every customer's needs are met.

Build positive, long-lasting relationships to create an inclusive, supportive team environment.

A clear communicator, using a variety of methods to keep the team well informed.

A natural leader who motivates and inspires the team to deliver outstanding results.

Tesco's vision is to be every customer's favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We're committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone's Welcome.

We also understand that life varies for each of us, so we're always open to conversations about flexible working.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process.