Tesco Shift Leader - Days - Paddock Wood Express

Tesco; Tonbridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading grocery chain in Tonbridge is seeking a Shift Leader to oversee store operations and ensure a seamless shopping experience. The ideal candidate will have strong leadership and communication skills, and a passion for customer service. The role offers a starting pay from £14.76 per hour with additional benefits including holidays, flexible working, and employee discounts.

Benefits

Holiday starting at 20 days

Flexible working from day one

Discounts with Clubcard

Free wellbeing resources

Life cover and pension contributions

Uniform provided

Qualifications

• Demonstrated excellent customer service and relationship-building skills.
• Strong communication and leadership skills to lead in the manager's absence.
• Ability to make decisions and adapt to changes.

Responsibilities

• Coordinate the store team to deliver a smooth shopping experience.
• Act as a point of contact for colleagues in the absence of a manager.
• Monitor store performance and support improvements.
• Lead by example and set high standards.

Skills

Customer service

Leadership

Communication

Adaptability

Job description

Overview

Tesco UK • Tonbridge • Permanent • Apply by 30-Sep-2025

Availability

Availability Window: Days From time To time

Wed 05:30:00 – 13:30:00; Fri 14:30:00 – 22:00:00; Sat 14:30:00 – 21:30:00

Pay and hours

Shift Leader rate of pay starts from £14.76 per hour; increases to £15.97 for stores inside the M25. Additional payments may apply depending on location. It is Tesco policy to offer new colleagues a minimum of 16 guaranteed hours per week, with options to work as few as 12 hours if desired.

Role overview

As a Shift Leader you will support store operations, help customers, and oversee the store on shift to keep things running smoothly. You will face a variety of challenges as you oversee the shop floor and strive to improve service for customers, colleagues, and communities daily.

Responsibilities

• Coordinate the store team to deliver a smooth shopping experience
• Support colleagues to deliver daily priorities and take regular breaks
• Open and close the store and manage duty cover with safety in mind
• Act as the point of contact for colleagues in the absence of a manager
• Maintain a clean, tidy, and well-presented store
• Support managers with seasonal, community and charity events
• Foster an inclusive, great team atmosphere
• Provide excellent customer service and listen to customers
• Keep the team informed of communications and updates
• Monitor store performance and support improvements to operations
• Lead by example and set high standards
• Contribute to effective store improvements and remove obstacles to service
• Follow health and safety routines and ensure colleagues do the same
• Recognise and celebrate colleagues who provide great service

What you’ll need

• Demonstrate excellent customer service and relationship-building with colleagues
• Strong communication and leadership skills; able to lead in manager’s absence
• Decision-making能力 and adaptability to change
• Motivation to inspire the team to exceed expectations
• Curiosity to seek ideas to improve service for customers, communities, and the environment

Benefits

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
• Flexible working from day one
• Discounts with Cardcolleague Clubcard (up to 15% at pay day weekends; save up to £2,000 per year)
• Free wellbeing resources and support for mind, body and life
• Life cover of five times pay and pension with employer matching contributions up to 7.5%
• Additional benefits including discounts, shares, and cycle to work schemes
• Uniform provided and inclusive policies for life moments
• Access to colleague networks; information available on benefits

About us

Tesco’s vision is to become every customer's favourite way to shop. Our core purpose is to serve customers, communities and the planet. We value diversity, equity and inclusion and welcome all colleagues. We support flexible working and inclusive recruitment.

Extras

We are a Disability Confident Leader and aim to provide an accessible recruitment process. For accessibility information, please read the available details.

Please note: Tesco recruits individuals who meet school leaver age requirements. Some roles may have restrictions for early or late hours or specific areas. We may close roles earlier than advertised if volumes are high. Further information about Tesco is available at the official site.