Tesco Shift Leader - Days - Newport Chepstow Rd Esso Express

Tesco; Newport; On-site; GBP 21,476 - 23,226; Full time

Benefits offered by this job

20 days holiday plus personal day, rising to 22 days

10% off with Colleague Clubcard

Life cover worth five times your pay

Job summary

Tesco is looking for a Shift Lead to manage team operations and deliver exceptional customer service. In this role, you will lead the team, ensure operational effectiveness, and foster an inclusive work environment.

The position offers a starting pay of £15.59 per hour, with flexible shifts and guaranteed minimum hours. Enjoy benefits including holiday days and discounts with your Colleague Clubcard.

Qualifications

• Must be over 18 for this role.
• Experience in a fast-paced retail environment.
• Strong role model for great service.

Responsibilities

• Lead the team to deliver great customer experiences.
• Be the go-to person for operational queries.
• Motivate and inspire the team.

Skills

Team lead experience

Strong service delivery

Communication skills

Natural leadership

Job description

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You’ll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Shift Lead pay starts at £15.59 per hour, rising to £16.86 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks’ notice of your shifts. If your availability is close to what we’re looking for, we still encourage you to apply.

Please note that you need to be 18 or over to apply for this role.

Responsibilities

• Lead the team to deliver a great experience for customers in-store.
• Work across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Build positive, inclusive relationships that help colleagues perform at their best.
• Confidently lead the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt well to change.
• Coach colleagues, give feedback and role‑model great service.
• Stay curious and seek opportunities to serve our customers, communities, and planet a little better every day.

Qualifications

• Be over 18 for this role.
• Experience working in a team lead or management position in a fast‑paced retail environment.
• Be a strong role model with a passion for delivering great service and ensuring every customer’s needs are met.
• Build positive, long‑lasting relationships to create an inclusive, supportive team environment.
• A clear communicator, using a variety of methods to keep the team well informed.
• A natural leader who motivates and inspires the team to deliver outstanding results.

Benefits

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays).
• Flexible working available from day one.
• 10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family.
• Free wellbeing services to support your mind, body and life.
• Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%.
• A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes.
• Uniform provided, plus policies to support you through life’s key moments.

About Us

Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves. Everyone’s Welcome.

We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process.