Tesco Shift Leader - Days - New Milton Express

Tesco UK; New Milton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading grocery retailer is looking for a Shift Leader to oversee store operations and ensure excellent customer service. Responsibilities include coordinating the team, managing daily operations, and fostering a positive work environment. Candidates must be at least 18 years old and have strong leadership and communication skills. The position offers a pay rate starting from £14.76 per hour with guaranteed weekly hours.

Benefits

Flexible working options

Inclusive workplace

Support for career development

Qualifications

• Must be 18 or over to apply for this role.
• Comfortable taking the lead in the absence of a manager.
• Flexibility in thinking with a good decision-making ability.

Responsibilities

• Coordinate the store team for an easy shopping experience.
• Provide excellent customer service by listening to customers.
• Support managers in community and charity events.

Skills

Excellent customer service

Team coordination

Communication

Problem-solving

Leadership

Job description

Availability Window

The availability windows and weekly schedule are shown below. The table format is not used in the final description. Availability periods refer to the times during the week when we’d like you to be available to work. We will schedule your contracted hours within these times, and you’ll receive 3 weeks’ notice of your shifts. We are happy to support flexibility if your available times closely match but do not exactly match what is advertised. Read more by contacting us.

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues a minimum of 16 guaranteed hours each week. If you’d like to work fewer hours (to a minimum of 12), we have opportunities for this too and would love to hear from you.

The following describes the periods of time we’d like you to be available to work during the week. We will schedule your contracted hours within these windows.

Customers are at the heart of everything we do.

It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You’ll face many challenges as you oversee the store from the shop floor and strive to make things better for customers, colleagues and communities every day.

As a Shift Leader you’ll:

• Work in a fast-paced retail environment, with bags of variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to ensure they leave with what they came for
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team
• Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
• Maintain an understanding of how your store is performing, and assist managers in delivering actions that help improve operations
• Lead from the front and set a great example for your colleagues

Please note that you need to be 18 or over to apply for this role.

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting your colleagues to deliver daily priorities and take regular breaks
• Opening and closing the store and completing duty cover, ensuring decisions are made with safety in mind
• Being the go-to person for colleagues in the absence of a manager for day-to-day queries
• Ensuring the store is always clean, tidy, and well-presented
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a great team atmosphere that is inclusive of everyone
• Providing excellent customer service by listening to customers and putting them first
• Keeping the team well-informed and up to speed on communications and updates
• Staying knowledgeable about store performance and looking for ways to improve and simplify operations
• Coordinating store improvements and removing obstacles to great service
• Following health and safety routines and ensuring colleagues do the same
• Recognising and celebrating colleagues providing great service

• To be a great role model by always giving thoughtful customer service that meets customers’ needs
• To build strong relationships with colleagues to create a positive, inclusive team atmosphere
• To be a clear communicator, using a variety of methods to keep the team informed
• To be comfortable taking the lead and overseeing the store in the absence of the Manager
• To be a good decision maker, flexible in thinking and able to handle change to serve customers and colleagues
• To be motivating, inspiring the team to deliver beyond expectations
• To be curious and look for ideas to better serve customers, communities, and the planet

Our vision at Tesco is to become every customer’s favourite way to shop, whether at home or on the move. Our core purpose is "Serving our customers, communities and planet a little better every day." Serving means more than a transactional relationship; it means acting as a responsible and sustainable business for all stakeholders, the communities we are part of, and the planet.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we want you to feel represented and able to be yourself at work. We are a place where Everyone’s Welcome.

We recognise life looks different for each of us and welcome chats about flexible working. Some people are starting their careers, others want flexibility, and some are balancing care or other life moments. Talk to us during your application about how we can support.

We are proud to be Disability Confident Leader and committed to providing a fully inclusive and accessible recruitment process. For information on accessibility support, please read the details on our site.

Please note: Tesco will recruit individuals who have passed the school leaver’s age. For information on school leaver age, please read the guidance on our site. We can only accept candidates over 18 for roles that require early or late hours or involve certain areas. Where there are many applicants, some roles may close earlier than the advertised end date. Feedback is provided to those who attend interviews. For more information about us, please visit www.tescoplc.com.