Tesco Shift Leader - Days - Longmoor Lane Express

Tesco UK; Liverpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading supermarket chain in Liverpool is looking for a Shift Leader to oversee store operations, ensuring excellent customer service and maintaining a clean and well-stocked environment. The ideal candidate will have strong communication skills, be a team player, and be able to work flexible hours. This role requires a hands-on approach and the ability to lead a team effectively.

Benefits

Flexible working hours

Inclusive workplace

Opportunities for advancement

Qualifications

• Must be over 18 years of age.
• Strong communication skills required.
• Experience in retail or customer service is advantageous.

Responsibilities

• Coordinate the store team for smooth operations.
• Provide exceptional customer service.
• Ensure store cleanliness and presentation.

Skills

Customer service

Team coordination

Leadership

Problem-solving

Communication

Job description

Availability Window

Sun: 06:30:00 - 23:00:00

Mon: 06:30:00 - 23:00:00

Tue: 06:30:00 - 23:00:00

Wed: 06:30:00 - 23:00:00

Thu: 06:30:00 - 23:00:00

Fri: 06:30:00 - 23:00:00

Sat: 06:30:00 - 23:00:00

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we’d like you to be available to work - the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you are available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you.

Customers are at the heart of everything we do.

It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You’ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.

As a Shift Leader you’ll:

• Work in a fast-paced retail environment, with bags of variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team
• Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
• Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
• Lead from the front, and set a great example for your colleagues in everything you do

Please note that you need to be 18 or over to apply for this role.

Responsibilities include:

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
• Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety
• Being the go-to person for colleagues in the absence of a manager for day-to-day queries
• Making sure the store is always clean, tidy, and well-presented
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a great team atmosphere, that is inclusive of everyone
• Providing great customer service, by listening to our customers and putting them first in everything you do
• Keeping the team well-informed and up to speed on any communications, changes, or updates
• Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
• Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
• Following health and safety routines and procedures, and ensuring colleagues do the same
• Recognising and celebrating colleagues within the team who are providing great service

To be successful in this role, you will:

• Be a great role model, by always giving thoughtful customer service that ensures every customer's needs are met
• Build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
• Be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
• Be comfortable taking the lead, and overseeing the store in the absence of your Manager
• Be a good decision maker, who is flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
• Be motivating, so you can inspire your team to deliver beyond expectations
• Be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is Serving our customers, communities and planet a little better every day. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Tesco is committed to being a diverse and inclusive workplace, where everyone can feel valued and respected. We welcome applications from candidates of all backgrounds and are proud to be a Disability Confident Leader.

We are an equal opportunities employer and welcome applications from all candidates. If you are interested in this role, please apply now.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles.

Tesco will only recruit individuals who have passed the school leaver’s age.