Tesco Shift Leader - Days - Heysham Express

Tesco; Heysham; On-site; GBP 20,333 - 22,000; Full time

Benefits offered by this job

20 days holiday rising to 22

Flexible working options

Colleague discounts

Free wellbeing resources

Life cover and pension contributions

Uniform provided

Job summary

A leading UK supermarket chain is seeking a Shift Leader for its Heysham location. The role involves coordinating teams, ensuring excellent customer service, and managing store operations. Candidates should be at least 18 years old and possess strong leadership and communication skills. This position offers a minimum of 16 hours per week with flexible options.

Qualifications

• Minimum of 18 years of age.
• Ability to lead a team effectively.
• Clear communication skills.

Responsibilities

• Coordinate the store team for optimal customer experience.
• Support colleagues in delivering priorities and taking breaks.
• Lead shifts and manage store operations in the absence of management.

Skills

Customer service

Team leadership

Communication

Motivational skills

Job description

Overview

Join to apply for the Tesco Shift Leader - Days - Heysham Express role at Tesco.

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location. It’s our policy to offer new colleagues a minimum of 16 guaranteed hours each week, with options to work fewer hours (minimum 12) if requested.

The role includes availability windows during the week. Shifts will be scheduled within these times, with 3 weeks’ notice of exact shift dates. We aim to support flexibility, so if your availability matches closely but not exactly the advertised times, we’d still love to hear from you.

Customers are at the heart of everything we do.

Responsibilities

• Work in a fast-paced retail environment, with bags of variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to ensure they leave with what they came for
• Look for ways to improve service, including coaching colleagues and giving feedback to the team
• Guide and support colleagues in-store, ensuring a safe place to work and shop
• Understand store performance and assist managers in delivering actions to improve operations
• Lead from the front and set a positive example for colleagues

Please note that you need to be 18 or over to apply for this role.

Role Details

Availability Window – days and times when shifts can be scheduled (examples shown).

Hours – minimum 16 guaranteed hours per week; option to work down to 12 hours if requested.

What you will be responsible for

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting colleagues to deliver daily priorities and take regular breaks
• Opening and closing the store, completing duty cover, and ensuring safety decisions are appropriate
• Being the go-to person for day-to-day queries in the absence of a manager
• Keeping the store clean, tidy, and well-presented
• Supporting managers with seasonal, community and charity events
• Contributing to a positive, inclusive team atmosphere
• Providing great customer service by listening to customers and prioritizing their needs
• Keeping the team informed on communications, changes, or updates
• Staying knowledgeable about store performance and seeking improvement opportunities
• Coordinating store improvements and removing obstacles to service
• Following health and safety routines and ensuring colleagues do the same
• Recognising and celebrating colleagues for great service

What you will need

• To be a great role model by delivering thoughtful customer service
• To build strong, inclusive relationships with colleagues
• Clear communication and the ability to keep the team well-informed
• Comfort with leading the store in the absence of the Manager
• Ability to make good decisions and adapt to change for customers and colleagues
• Motivation to inspire the team to exceed expectations
• Curiosity and a willingness to find ways to serve customers, communities, and the planet better

Benefits

What’s in it for you? There are many reasons Tesco is a great place to work, including variety, development opportunities, inclusivity, and wellbeing support.

• Holiday starting at 20 days plus personal day rising to 22 days after 12 months + Bank Holidays
• Flexible working options from day one
• Discounts with Colleague Clubcard (10% off and 15% at pay day weekends; up to £2,000/year) and an additional card for family
• Free wellbeing resources and access to support services
• Life cover of five times pay and pension with employer contributions up to 7.5%
• Other benefits such as discounts, cycle to work, and more
• Uniform provided and life-event support

About Us

Our vision is to become every customer's favourite way to shop. Our core purpose is "Serving our customers, communities and planet a little better every day." We value diversity and inclusion and are committed to an accessible recruitment process.

We are proud to be Disability Confident Leader and offer flexible working where possible. For accessibility details, please contact us.

Tesco will recruit individuals aged 18 or over for roles that require early or late shifts or work in sensitive areas. For more information about Tesco, please visit www.tescoplc.com.