Tesco Shift Leader - Days - Great Baddow Express

Retail Human Resources plc; Chelmsford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Chelmsford is seeking a Shift Leader for its Great Baddow Express location. The role involves coordinating the team, ensuring excellent customer service, and maintaining store operations. Candidates should possess strong leadership and communication skills. This position offers flexible hours, a guaranteed minimum of 16 hours per week, and a competitive hourly rate starting from £14.76.

Benefits

Flexible hours

Comprehensive development opportunities

Wellbeing support

Holiday allowance

Pension contributions

Qualifications

• Ability to provide thoughtful customer service that meets customers' needs.
• Strong relationship building with colleagues to form an inclusive team.
• Clear communication skills to keep the team informed.

Responsibilities

• Coordinate the team to maintain a clean and well-stocked store.
• Be available for customers and meet their needs.
• Lead and support colleagues while maintaining safety.

Skills

Customer service

Team coordination

Communication

Leadership

Decision-making

Flexibility

Job description

Overview

Tesco Shift Leader - Days - Great Baddow Express

Employer: Tesco

Reference: tesco/TP/18245765/963529/0/614

Availability window and details are posted below. The role offers shifts with a guaranteed hours policy and flex options where applicable.

Responsibilities

• Work in a fast-paced retail environment with variety in daily tasks.
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that meets customer expectations.
• Be available for customers, listening to their needs and ensuring they leave with what they came for.
• Identify ways to improve service, including coaching colleagues and giving feedback to the team.
• Guide and support colleagues in-store, maintaining a safe place to work and shop.
• Maintain understanding of store performance and assist managers in delivering actions to improve operations.
• Lead from the front and set a strong example for teammates in all duties.

What you’ll need

• Be a great role model by providing thoughtful customer service that meets customers' needs.
• Build strong relationships with colleagues to foster an inclusive, high-performing team.
• Very clear communication, comfortable with multiple methods to keep the team informed.
• Comfortable taking the lead and overseeing the store in the absence of the manager.
• Good decision-making skills, flexible thinking, and ability to adapt to change to serve customers and colleagues.
• Motivating leadership to inspire the team to exceed expectations.
• Curiosity and willingness to identify ideas to serve customers, communities, and the planet better.

Availability and pay

Availability windows are outlined by day and time. The shift leader rate starts from £14.76 per hour, increasing to £15.97 for stores inside the M25. Additional payments may apply depending on location. Tesco policy offers a minimum of 16 guaranteed hours per week, with options to work 12 hours or more per week.

What’s in it for you

• Varied shifts and flexible hours to suit your lifestyle.
• Comprehensive development opportunities and access to training.
• Inclusive culture and opportunities to contribute ideas and opinions.
• Wellbeing support and a strong colleague network.
• Benefits including holiday allowance, pension with employer contributions, life cover, and discounts through the Colleague Clubcard.

About us

Tesco’s vision is to become every customer's favourite way to shop, with a core purpose of Serving customers, communities, and the planet a little better every day. Tesco fosters an inclusive culture and supports diverse working patterns, inviting everyone to be themselves. The company is moving toward a blended working week and emphasizes an accessible recruitment process. For accessibility information, see Tesco Careers.

Note: Offer may be conditional upon providing bank account details on start date. Tesco is a Disability Confident Leader and is committed to an inclusive recruitment process.